1. I think that I have been scammed by 770, and that PS support should have stuck up for me, but didn’t. The issue is over the $1.20 Toronto 10-man SNG tournaments. I played these last year with great frequency on another i-poker site. I became active on PS this year and started playing them on 770, again with great frequency.
2. The point is that the Torontos are NLHE tournaments and have ALWAYS been NLHE tournaments. That is, until a few days ago. On 14th August, I did what I normally do: I went to the lobby, clicked on two Torontos that were listed as registering, and waited for the tables to load.
3. The first point at which I became concerned was when I saw the blind levels on one table were set differently from what I had been used to when playing Torontos. The truth dawned on me when I was dealt a huge hand, tried putting in a standard big raise, and found that it was impossible.
4. The tournament had been set up NOT as NLHE, but as Limit! In my opinion, this is a substantially different game: it was not what I thought I was signing up for. From the table talk at the tournament, I was not the only one who felt deceived. I complained to 770 support, and was basically told to go boil my head.
5. The reasoning of Support was that the Toronto had been designated as Limit in the Lobby, so it was my fault for not looking properly. I checked the lobby and, indeed, one out of several Torontos on offer or in play was being designated as Limit.
6. My point is that ‘Toronto’ has become akin to a brand name: if you see a box labelled ‘Toronto’ on the shelf and pick it up, you have an expectation that you are buying NLHE, not Limit. Further, i-poker runs 10-man Limit SNGS already, under the name of ‘Noodle’, which hardly anybody plays.
7. I ran these points past PS support also, but the support person reported that she had not gotten anywhere with 770. Further, I don’t think she really saw the point of my grievance.
8. I waited to see what would happen in the lobby. 770/i-poker have now restored the status quo ante, and Torontos are now exclusively NLHE again. This means to me-
#] The site had made some mistake in designating a few Torontos as Limit and had backtracked; or
#] The site had tried a scam and had quit when criticised.
9. Either way, I still feel sore about the experience and I STILL want my $1.20 re-credited. I am still playing with what I have left of PS’s starting stack. Certainly there is no chance that I will deposit my own cash on i-poker until this situation is appropriately addressed.
What does the community think?