Well that really sucks a big
Spoiler
cock
.
I feel sorry for you man. 
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Dear Natalia,
thank you for your help.
I don't understand how can it happen. I'm sure I will make the next step. It is impossible and incredible that they can steal my money and and also they won't give any reason.
The polcie department won't put me in the prison without reason. I can not belive...
Hi Everybody,
Some new information...
I still didn't get back my money. I wrote a mail to the Financial Ombudsman Service and I was talking with them by phone. They contacted with Neteller so now N has a formal notice from Ombudsman and they must answer me within 8 week. (maximum middle of december) If their answer will be good for me ( so they will send back my money) that was all, I don't have to contact Ombudsman again. But if N won't give me an understandable explanation why they closed my account and/or why they steal my money, I have to contact Ombudsman again. Ombudsman sent me a formal document which I have to fill in and send them with every other mails, document - what I have. And Ombudsman will make the next step.
So now I'm waiting for a christmas miracle... but from Neteller not from Santa Claus!
it's funny how every time everyone says "due to security reasons" we cannot talk to you, but trust us you did something wrong and you don't need to know what, and this is called customer service. what a joke.
Hi khatlers!
Thank you for keeping us up to date! I hope you'll get your money back one day.
Regards
RasTweet
Hi everybody...
I've got the answer - by post, in english.
There is nothing what I was waiting for, this is the Final Response. They closed my account-including my money, I can make the next step - so I have the option of referring my case to the Ombudsman.
Now I really don't understand, because they wrote that they couldn't validate my identity. Before they closed, I used my account in VERIFIED mode without problem and they never sent me a mail to ask something other document. And now I can't protect myself, because I don't know what is my fault.
So the consequences... Neteller thought that I am the faulty, they had been taken the decision, they closed my account and they had stolen my money without to say anything. But I will make the next step, I'll go again to the Ombudsman.
Sometimes I think this is just a joke, but it is not so funny anymore!
I have a hard time understanding how they are "unable to validate your identity"? 
If I was you I'd probably take the phone call link down as it seems to contain some sensitive information.
Hi Everybody,
First I wish You all a Happy New Year!
Second ... I sent the "package" to the Ombudsman. Including the mails between N and me, the completed document from Ombudsman, the last letter from N and also the sound recording ( what I uploaded here). I sent by mail and by post too. Now I wait.... again! I sent it in the beginning of december.
Thank you if you are still "here" with me!
Happy New Year Khatlers!
I'm still following! And hopefully you get some good news in 2013!
Hi Everybody,
I've got an answer from Ombudsman. Not so important, but I let you know! They've got my letter and they contaced with N. They asked N to send every documents to Ombudsman about me and N, then they will investigate everything. So I just have to wait Ombudsman's next letter. That's all!
Don't give up until this gets resolved - even it was 1 euro I would still go the route you've gone out of principal 
It's outrageous they can simply close your account and take your money without offering any explanation.
Take it as far as you can, dont let them get away at this, for your sake and for sake of everyone with money there.