Tracking my account.

Hey Zenith88,

The option for information sharing has always been as far as I can remember.

I am not sure by enabling it now will track your account as it would have to depend on whether you followed all the other steps correctly

The quickest way to find out would be to contact PokerStars support and ask them if your account is affiliated to us.

Let us know please,
Gary

Hey Zenith88,

In addition to what Gary mentioned, if you can see the Information Sharing option in your PokerStars client and have now accepted it, your account should likely be tracked. However, as mentioned it would help to contact PokerStars support about this.

In the case your account is now indeed tracked, please note that, now that you have accepted the Information Sharing, it may take some time before you will start receiving StrategyPoints for playing on PokerStars. This is a standard delay though, and is nothing to worry about. Also, unfortunately you won't be able to earn StrategyPoints for all the time you've played there, but only for the last 14 days.

If you then still don't receive any StrategyPoints in the coming 2-3 days, it's possible you might have entered your wrong PokerStars ID. In that case, please send us a ticket here: Support

That way we can help you more quickly and efficiently

Hopefully that helps!

Kind regards,
Tino

Originally posted by TinoLaan
Also, unfortunately you won't be able to earn StrategyPoints for all the time you've played there, but only for the last 14 days.

There goes my Black Membership

On a serious note, thanks for the quick reply guys. Will definitely drop Stars support an email to clear things up. As embarrassing as it would be to have been a click away from tracking my account since 2009, it's does make sense that if I'm able to see the agreement there has to be some info in their system linking me to PS.

There goes my Black Membership

Please let us know what PokerStars have to say about it!

Any update here Zenith88?

ok so saying someone set up their account by following the instructions on here exactly, but after setting their username they didn't get the information sharing popup thats shown on the bonus instructions due to a cookie enabling issue. If they then activated information sharing, would this now make the account work?

Hey bookie22,

Technically yes, but the tracking would only start from the time the 'Info sharing' box was ticked.

If Zenith88 can reply with an update on his situation, it would clear up some current confusion and allow us to advise members correctly in the future.

My reply is based on what moderators have already posted but as long as the correct marketing code was entered in signup, it would appear logical.

Sorry this is such a long post to say "I'm not 100% sure" but no doubt someone will be along shortly with clearer news.

Still confused

Laz

Originally posted by Lazza61
Hey bookie22,

Technically yes, but the tracking would only start from the time the 'Info sharing' box was ticked.

If Zenith88 can reply with an update on his situation, it would clear up some current confusion and allow us to advise members correctly in the future.

My reply is based on what moderators have already posted but as long as the correct marketing code was entered in signup, it would appear logical.

Sorry this is such a long post to say "I'm not 100% sure" but no doubt someone will be along shortly with clearer news.

Still confused

Laz

Well it would not surprise me if this was true. If it is my opinion of Poker Stars support has sunked to new lows. A friend had this problem and was told he was only partly tracked and there was nothing they could do. Clearly it slipped their mind that actually all he had to do was enable tracking. I would also be interested in the result of this.

I bumped this in hope that we would get an answer

It works, a few days after ticking the box and resubmitting my user name in my PS profile I started gaining strategy points and Stars is shown in my list of tracked poker sites. I didn't even have to contact Stars support, I figured I'd wait a few days before I do so.

It is true however that I only received points for the play I did recently, presumably for the last two weeks but I have no way of telling the time-frame for sure since it's been close to a year since I last played on Stars. I pretty much doubt there are any readily available records from 2009-2011, if at all, so I can't say I didn't expect this. Overall I'm content that I got my account tracked, in case I ever get seriously back into poker.

Anyway, thanks once again for the PS team for the quick reply and sorry about the late update.

Good luck at the tables,
Sorin

Thanks Sorin for the update. It seems that what appeared to be logical was in fact true.

Enjoy your tracking

Laz

Originally posted by Lazza61
Thanks Sorin for the update. It seems that what appeared to be logical was in fact true.

Enjoy your tracking

Laz

+1

Yeah thats great news.

Great, suffering the same handicap atm so...
where is this button exactly.

Im aware I might not be able to see it because I didnt set up the account properly but am hoping that I have just missed it.

Thanks,
MD

hi
I am just trying to create an account on eu but the information sharing checkbox didnt appear during registration and I can also not find it in the options.

where is it normally?

Hey guys,

I don't have access to the client at the minute (until Thursday evening) so I cannot remember off hand where it is.

Will post as soon as I can

Regards,
Gary

Originally posted by HollyMichelle
Hey guys,

I don't have access to the client at the minute (until Thursday evening) so I cannot remember off hand where it is.

Will post as soon as I can

Regards,
Gary

Thanks for your time but I have contacted both Pokerstars and PS.com support and unfortunately it appears I didnt set up the account correctly all those years ago.

Perhaps funkphenomena will have more luck though.

Ta,
MD

Originally posted by funkphenomena
hi
I am just trying to create an account on eu but the information sharing checkbox didnt appear during registration and I can also not find it in the options.

where is it normally?

Requests Tab ->
Under Responsible Gaming.

Requests > Information Sharing