totally agree, many videos seem to be made in a rush .. most of them are just liveplay videos which arent that much usefull in my opinion
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Eid and Sy
In the OP quite clearly states
"This course will IMO be the most relevant, up to date, technical course on the market. I obviously would think this, but I genuinely think this is the most important and best value course that has ever been released for NL Holdem 6max. Because of that I will be offering a 100% refund is somebody does not find it value for money for whatever reason."
Just get a refund 
Try sending him another message on Skyp, he could have missed your message.
Screen shot the message and keep it for your records. Also send him a message on here stating you were not happy.
His original post was unambigious he would refund if you were not 100% happy.
Include in your message a time frame for the refund to be made, eg in 2 weeks time.
If you still have had no response/ communication back then at that point I would escalate it further.
Keep a record of all your communications "print screen" would be the best way to do this. Also keep a record the OP.
Gl!
Have to agree with some of what edismah said here.
The vids are useful to beginners yeah, but may be a little to aggro for small stakes (I play 25nl and think the plays are a little spewy/not value oriented enough). They are probably OK for 50nl, and good for 100nl - 200nl, but I really can't say.
The package is no worth $500. $300, OK, maybe $400. Not $500.
That said, I'm not looking for a refund. The videos are on my hard drive for future reference, and may come in handy when I move up.
However, I did contact Pleno for help with my HUD (which he promised as part of the package) and have heard nothing back. I think he's in Vegas right now so I understand if he's focused on trying to win a bracelet.
Put your $500 towards 6-10hrs coaching
P.S I will be pretty pissed off if I find that these vids are available free of charge here or on his site at a later time.
hi
pleno said he offers a full refund if someone doesn't find it of value, you should talk to him about that.
Originally posted by CreamyGoodness
Have to agree with some of what edismah said here.The vids are useful to beginners yeah, but may be a little to aggro for small stakes (I play 25nl and think the plays are a little spewy/not value oriented enough). They are probably OK for 50nl, and good for 100nl - 200nl, but I really can't say.
The package is no worth $500. $300, OK, maybe $400. Not $500.
That said, I'm not looking for a refund. The videos are on my hard drive for future reference, and may come in handy when I move up.
However, I did contact Pleno for help with my HUD (which he promised as part of the package) and have heard nothing back. I think he's in Vegas right now so I understand if he's focused on trying to win a bracelet.
Put your $500 towards 6-10hrs coaching
P.S I will be pretty pissed off if I find that these vids are available free of charge here or on his site at a later time.
As far as I know he dropped Vegas this year, I could be wrong though.
I have to agree, Pleno can be hard to get in contact with on skype at times, but I have always received feedback on whatever questions I have had, so I won't complain at all. You should get him to add you to the study group/skype group that is made for the course if you are not already in it. There seems to be a lot of strategy talk going on regarding the material and strategy overall.
My opinion on the price is that it's very fair, he have put a lot of time into this, not only videos, but also answering questions, evaluating hands, etc.
Some of the videos was produced for PS so you will find them on this page as well, but the course it self is very unlikely to appear here!
I'm in the study group, which is kind of dead btw.
the only conversations we have atm are people complaining that pleno doesn't answer mails or private messages in skype. he doesn't write in the study group conversation either, I think the last time he was around was 6 weeks ago.
I'm not part of the complaining group but I understand the people who are not satisfied.
pleno promised a lot in this thread (monthly updates, PT4 lics , he promised freerolls in the skype group .....)
updates: after a lot of complaining, he made some additional videos, this was in april. then he said sorry and made some new promises:
[18.03.2014 14:30:31] Patrick Leonard: what im going to do now is to 1) compensate a little bit in a fun way
[18.03.2014 14:30:41] Patrick Leonard: and 2) give some deadlines for videos etc
[18.03.2014 14:31:02] Patrick Leonard: in the next few months im going to play alot of highstakes tournamnets
[18.03.2014 14:31:06] Patrick Leonard: 10ks, 5ks etc etc
[18.03.2014 14:31:32] Patrick Leonard: for every tournament i will give a 2% freeroll for the group for any score i make over 20k in live tournaments
[18.03.2014 14:31:45] Patrick Leonard: this will only be for the guys who are in the group now, not the guys in the future
[18.03.2014 14:32:43] Patrick Leonard: for the videos i will still do 1 video a month as initially suggwested
[18.03.2014 14:32:50] Patrick Leonard: ill then do 7 extra videos as we said
[18.03.2014 14:33:37] Patrick Leonard: so form here onwards
[18.03.2014 14:33:49] Patrick Leonard: there will be 9 plus 7 videos more
[18.03.2014 14:33:50] Patrick Leonard: so 16
[18.03.2014 14:33:53] Patrick Leonard: i gave 15 initially
[18.03.2014 14:33:57] Patrick Leonard: so that is 30
[18.03.2014 14:33:58] Patrick Leonard: 31
[18.03.2014 14:34:06] Patrick Leonard: anybody who ahs done a private video i will send this too
[18.03.2014 14:34:13] Patrick Leonard: so i think overall this will get to 40 videos
since then nothing happened, there was a seminar, that's all.
I'm waiting for new videos, o.k. I'm patient, maybe he'' show up one day and send some new ones.
session review: I haven't asked yet because it makes no sense. I won't waste time sending mails/messages that won't be answered.
PT4: I have a lic, but I know someone asked for it and didn't get an answer
freerolls: I don't care, and I don't know he won smthg.
he complained a lot his course was shared and people sold it very cheap. this is sad, but because of this he can't ignore everybody.
ATM it looks like he made his money and now gives a shit. he is online often enough to give us a short update in the skype group, but nothing happens.
imo there are are 2 ways of handling this:
a) he shows up, answers mails, skype etc. and delivers what was promised videos etc.
b) he says o.k. I have no time/ I don't give a shit/ or something else and refunds X% to the buyers because he didn't produce all the additional videos, didn't do session reviews etc.
anyway, he has to show up and get in touch with the group.
Hey just saw this, if anybody is a good detective you will see I've not played poker on a non Sunday for a long time, haven't been online at all, moved house and had things happen irl that I'm not going to Sk for sympathy for.
I'm on my phone now so will write a longer post tomorrow and get on Skype too.
Hopefully post makes things a little clearer tomorrow.
BE HEALTHY!
do we have to play detective to see if you play poker not?
tell the guys in the skype group you won't be arround for 6 weeks and everything is fine. this takes a minute.
no one expects you to be online 24/7 and answer our noob questions, but disappearing for such a long time is just unprofessional.
guys you do realize that even pleno1 has a life and there are some things that just requires you to tend to that immediately, ofcourse he could give a heads up earlier but there are some things that he does not need to or should share about why hes been gone. Without knowing pleno personally only seen him around the forums, I do know however he takes his coaching position very seriously. So the people who complained yes it is not pleasent to see him gone for 6 weeks but theres a reason for it always.
http://i.imgur.com/MvKWM6x.png
Originally posted by cristianrjx
do we have to play detective to see if you play poker not?tell the guys in the skype group you won't be arround for 6 weeks and everything is fine. this takes a minute.
no one expects you to be online 24/7 and answer our noob questions, but disappearing for such a long time is just unprofessional.
Slow down dude, the guy has a private life, and we don't know what's going on there (nor should we).
guys, I don't think you have to defend him, he can speak for himself.
I posted here to get his attention, it's sad it had to be this way, but it worked
Come on, things happen to everybody and if he wasn't kindapped or hospitalized in coma, there is always time to be professional and give a heads up.
And again it is not just a problem with this nonpresence, the whole course is, let's just say, quickly put toghether basics. I liked 1 video.
edit: not sure if i said but for transparency i havent been playing poker for the last month or so, maybe 2-3 times.
Hey, hey..
Hows it going all, have been inactive from PokerStrategy.com for a long time, in fact been offline and away from poker for a long time too. I really hate anybody ever "defending" themselves with any form of sympathy, yes i throw my cushion at the TV when x factor comes on and they talk about some terrible thing happening in their life.
So just to reiterate what was initially offered..
Originally posted by pleno1
What does it contain?
The package will consist of 4 areas and have over 10 videos.
I currently have the videos below infront of me that I've sent to the guys "so far"
There is 22 videos I think from this there is around 5 videos that have been used elsewhere or whatever, but either way there was at least 15 videos.
Initially I was a decent 200nl winner, doing ok at 500nl, I think I was a really good player. Since then I have made over 500k this year (goal at this stage was probably 50-60) have imo went on the biggest development in my poker career and rank 3rd in the world in tournaments and 1st in England.
I offered "extras" to the group, usually after most people had joined. I offered a free pokertracker subscription to anybody who doesnt have one already as I have my HUD in Pokertracker and reccommend certain things in my HUD. I obviously sent my HUD too. I have sent the subscription to maybe 10 people and I think I still need to sort it out with 1-2 people iirc.
Skype group. I always say to everybody that poker is very much about who you speak to rather than most other forms of learning. Anybody who knows anything about skype groups know that they can get very intense especially if theres one big discussion you can get back the next day and be 1000 unread messages just from 2 people, so with 30 people or so in there who want to learn it will always be hard to keep up. Despite it not being in the OP and being offered to 95% of people after they bought it I definitely wasnt super active there, but again it was a source for people to discuss with others and I'm sure there has been hundreds of hands spoken about there so despite me being very busy I would still say it is a success especially as there are varying ability of players and they can help each other, sharing the love like I always say 
Extra videos.. I spoke about this and that poker changes so I would offer a new video every or, 10 videos extra (equivalent of 1 a month at this stage) which of course I will do 
Seminars... As well as making videos I wanted things to be interactive, we did group seminars where I remember doing the following
1- I paid for a good 200-1knl reg to play a live session and to go through his thought processes and stopping/starting and people asking questions
2- I played myself and members watched me play and asked me questions after hands about what I did
3- I got members to record themselves playing and then go live with me and speak about the footage and we asked the others what they would vote to do in certain spots
These went down really well.
Session reviews, I then promised to on top do session reviews for everybody too, this would be 1 hour video footage that I would audio review. I encouraged people to rewatch the videos and stuff and after 6 months or wte I would do them. I've literally been unable to do anything in June, but July is here now and I am in a better position to be able to do more so I will obviously commit to that too.
So just to confirm, right now we would have
As promised
10 videos
from a good midstakes player
Actual
10 videos (+5)
10 bonus free videos
free pokertracker license (100?ish dollars)
40 session review videos
poker seminars where I pay for good people or spend own time with the guys
from somebody who is way way way better than he was when this was first offered.
Other stuff. There is always pressure from the skype group for further content, which is fine, wte, I said it so I have to do it.
I told everybody that we would be doing a seminar with Neyptoh (very popular within the group) I had (imo ofc) 2 of the best players in the world to come to the seminar and I was expecting it to be a huge surprise/nice surprise for the group. One was going to be a topic on playing vs short stacks, something I dont admit to being an expert of and the other was about applying pressure, something I am capable of doing but good to hear another thought too. Anyway, eventually only 3? Maybe 4 people turned up and we had to cancel. We posted in the group that we would do it again in 1 week and all the people who had previously spoken about content or whatever could see skype for a full week (may have been 10 days or 2 weeks im unsure) and exactly what the timezone was, the date etc, when it came to it I was expecting over 25 people but we had something like 6? 7? Obviously I was bitterly dissapointed and since then I dont think I've made any more content (but as hinted previously this was as much about personal stuff as anything else)
Extra Stuff
As a lot of people know I got fucked from this package, MULTIPLE and when I say multiple I mean at least 4 (OF WHAT I KNOW OF!!!) fucked me over. They took all the videos, went to 2+2, skype groups, forums, even translated the videos and sold them on other languages on pokerstrategy.com etc I guess so many more people saw these videos than I intended to and ofc I got $0 for it. I'm almost sure that people within the group shared the price with friends when I was clear I didnt want that either and thats why the price was so low initially, I said I believed in humanity and I got fucked, so be it.
Discounts, I actually gave a lot of discounts in the group, as well as extras I gave the course for less than 50% to multiple people that I just wanted to help.
Turned people down, I turned down about 20 people for the course who were playing too low stakes I told them it wouldnt be suitable and it would be a bad decision from a BRM pov. Out of these guys I gave around 4-5 free coaching for 1 hour. Anyway people who say I'm just doing this to make a quick buck are so wrong its ridiculous, I turned down an easy 10k here.
Explaining concepts, Obviously I'm very busy on a day 2 day basis, but many people in the course wrote to me about not understanding things, I went into things very deeply with people, explained again and again over 1on1 skype call and other means and a lot of people have had very very good success. Without trying to sound arrogant I really do have a lot of people writing to me every day asking for help. Without trying to sound like a douche, imagine Phil Ivey or Phil Galfond posted their skypes on a public forum? Imagine how busy they would be?
Videos concepts/explanations
(sorry may sound tilted now http://www.boomplayer.com/en/poker-hands/Boom/9958673_DC8037507F gopgijifhidhh[sd[hdd[d[d[ih)
I'm not going to say exactly what material is in the videos, but lets just give 1 example. I try to take something absolutely nobody does and "limp the button" I explain the merits and the cons.
Almost every concept video I have seen on other sites is really good, way better in terms of presentation style than I could do (I never suggested ever that I was a powerpoint master) but anyway, the main thing is that in the videos that I talk about in theory I then made LIVE VIDEOS of games that I am CRUSHING in, I do the plays in the video then stop the videos, explain, go over and over again. For me this IS the best way to learn.
Concept --->
Explain -->
Why --->
Pros --->
Cons--->
LIVE VIDEO --->
GO over all of the above in live video --->
Speak on skype afterwards about the spots in the video and the overall topic
For me this is way, way better than
Concept ->
Why ->
pros ->
cons ->
Another way of adding a type of video is one of my very best students I have ever had who is not in this course, We did a really great big session on 4bet pots and it was imo a really good video, we agreed to put it within this course so the guys also get to basically have a private coaching with me (worth 200$) for free.
I've got to bounce now, the way it will be is that people will get the 10 videos on top excluding extra that I did since saying that and I will do the 40 session reviews or whatever it is of people who paid for the course.
The way this will be is that between now and end of the month the guys can send me direct on skype their reviews, on August 7th (I'm on vacation August 1st-4th) I will give an order of when the videos will be released and then they will come out 2x a week untill they are all released. For transparency I am at EPT Barcelona and unable to do any for that time, if I am on holiday at other times ofc you cant expect me to do it. But whilst I am at home making money I will do the videos.
Thanks
Patrick
Oh one last thing I forgot to mention, I actually gave the group a decent %$ FREEROLL, of ALL my action in live tournaments, since then I have played 1k euros tournaments, 2k euros tournaments, 5k euros tournaments, 10k euros tournaments, this will extend to Barcelona where it looks likely I may even play the 50k euro tournament and will be playing all the 5k and 10ks too there. It is feesible the whole group could freeroll the whole thing simply from me playing live tournaments.
I realise that I have been slow and at times unresponsive, I dont put this down to the lack of commitment of the guys who complained but never showed up, but down to being very hectic. I apologise for that but I do think that the $500 is an absolutely fair price for this course and if I knew exactly what I would offer when feeling happy with the world and in a good place I would have had to sell this course for thousands.
Sorry for wall of text but literally been off forum for months and have to get my binge back a little 
I wont be checking the thread, I will be fixing things irl until August 7th where I will start organising the whole session reviews.
Over and out.
I am winningplayer at NL50/100 Fullring ZOOM and playing 4 a living (3-4yeas as a student).
I dont feel as confortable playing shorthanded zoom as fullring zoom. Will this videos improve my game?
I never did a lot of theory and i am playing more by feeling and watching a few liveplayes.
My goal is to beat NL500Zoom by the end of the year.
Originally posted by CreamyGoodness
The vids are useful to beginners yeah, but may be a little to aggro for small stakes (I play 25nl and think the plays are a little spewy/not value oriented enough). They are probably OK for 50nl, and good for 100nl - 200nl, but I really can't say.The package is not worth $500. $300, OK, maybe $400. Not $500.
That said, I'm not looking for a refund. The videos are on my hard drive for future reference, and may come in handy when I move up.
Put your $500 towards 6-10hrs coaching
On second thought, I take back pretty much everything I said here.
I've been looking back over Plenos vids because I'm trying to fix my horrendous play from the blinds among other leaks, and I've realized that most of my complaints come from my inability to implement Plenos strategies.
I still think that $500 is a little steep, but not excessively so. It should still be a solid investment.
There's 11 vids there all with very good content, and I apologize to Pleno for the above post. It was made out of ignorance.
Thank you. There is actually 20 videos or so now, check the link definitely more than 11 anyway
Originally posted by pleno1
Thank you. There is actually 20 videos or so now, check the linkLink?