Will ask here also. Sorry about the new thread in 888 section. :
How much does it take usually to receive 88$ bonus email? Deposit not needed for this? I downloaded soft through this site and registred new user. Wrote my 888username into the box as asked. I have not received any email. My 888 username is nitrosnail. Could you check it plz Max.
Originally posted by 1mpr0x
Hi,
I got a problem concerning the withdrawal policy of 888 poker.
After a few deposits on 888poker i won a tournament worth 27k. In order to cash out I had to supply them with some documents. Unfortunately i sent them a file, in which a picture of myself was "layed" on my passport, which I didn't notice. The data on the passport were correct.
Consequently my account got locked. I asked them to unlock my account in order to supply them with several documents, which would prove my identity unequivocally. So as a response I got the following Mail:
"This is the Operations Department at Cassava Enterprises (Gibraltar) Ltd. Cassava Enterprises manage all the operational services for 888poker. We are contacting you with regards to your account with username "Azzlack1".With regards to your account, this has been reviewed and the decision to discontinue your membership still stands. This decision is final and has only been taken after careful consideration of all factors involved.
Please refrain from opening any further accounts with any site managed by Cassava Enterprises as these too will be blocked and no deposits returned. We now consider this matter closed, any further correspondence regarding this matter will only evoke the same response."
So right now my account stays closed, 30k have been frozen and I am not allowed to provide them with several certified documents. I understand that 888 had to reject the withdrawal. But since I am in possession of documents, which are certified by a notary public, they should accept my withdrawal proposal.
I would be pleased about a statement on that.
Tanks.
This is serious accusation, I would reeeaaaally want to know what 888poker have to say about that. This is the kind of stuff that makes me not wanting to open a poker account on rooms.
Liberdade, Propriedade, Paz.
#OlavoTemRazao.
Originally posted by 1mpr0x
Hi,
I got a problem concerning the withdrawal policy of 888 poker.
After a few deposits on 888poker i won a tournament worth 27k. In order to cash out I had to supply them with some documents. Unfortunately i sent them a file, in which a picture of myself was "layed" on my passport, which I didn't notice. The data on the passport were correct.
Consequently my account got locked. I asked them to unlock my account in order to supply them with several documents, which would prove my identity unequivocally. So as a response I got the following Mail:
"This is the Operations Department at Cassava Enterprises (Gibraltar) Ltd. Cassava Enterprises manage all the operational services for 888poker. We are contacting you with regards to your account with username "Azzlack1".With regards to your account, this has been reviewed and the decision to discontinue your membership still stands. This decision is final and has only been taken after careful consideration of all factors involved.
Please refrain from opening any further accounts with any site managed by Cassava Enterprises as these too will be blocked and no deposits returned. We now consider this matter closed, any further correspondence regarding this matter will only evoke the same response."
So right now my account stays closed, 30k have been frozen and I am not allowed to provide them with several certified documents. I understand that 888 had to reject the withdrawal. But since I am in possession of documents, which are certified by a notary public, they should accept my withdrawal proposal.
I would be pleased about a statement on that.
Tanks.
This has been referred to our operations department, we have taken your comments about the document on board, and they will be in touch with you to resolve this directly.
Originally posted by nitrosnail
Will ask here also. Sorry about the new thread in 888 section. :How much does it take usually to receive 88$ bonus email? Deposit not needed for this? I downloaded soft through this site and registred new user. Wrote my 888username into the box as asked. I have not received any email. My 888 username is nitrosnail. Could you check it plz Max.
You will be contacted by our support dep. regarding your issue.
Originally posted by 888Rep
Originally posted by 1mpr0x
Hi,
I got a problem concerning the withdrawal policy of 888 poker.
After a few deposits on 888poker i won a tournament worth 27k. In order to cash out I had to supply them with some documents. Unfortunately i sent them a file, in which a picture of myself was "layed" on my passport, which I didn't notice. The data on the passport were correct.
Consequently my account got locked. I asked them to unlock my account in order to supply them with several documents, which would prove my identity unequivocally. So as a response I got the following Mail:
"This is the Operations Department at Cassava Enterprises (Gibraltar) Ltd. Cassava Enterprises manage all the operational services for 888poker. We are contacting you with regards to your account with username "Azzlack1".With regards to your account, this has been reviewed and the decision to discontinue your membership still stands. This decision is final and has only been taken after careful consideration of all factors involved.
Please refrain from opening any further accounts with any site managed by Cassava Enterprises as these too will be blocked and no deposits returned. We now consider this matter closed, any further correspondence regarding this matter will only evoke the same response."
So right now my account stays closed, 30k have been frozen and I am not allowed to provide them with several certified documents. I understand that 888 had to reject the withdrawal. But since I am in possession of documents, which are certified by a notary public, they should accept my withdrawal proposal.
I would be pleased about a statement on that.
Tanks.
This has been referred to our operations department, we have taken your comments about the document on board, and they will be in touch with you to resolve this directly.
Hi,
After my last post I got the following Mail by 888:
"This is the Operations Team at 888poker and we are contacting you with regards to your account with username "Azzlack1".
Your account has been restricted by our Department for security reasons. We have reviewed your account, please be advised that in order to have restrictions lifted we request that you supply us with a notarized copy of the documents listed below:
- Notarized copy of your photo ID passport, identification card or your driver license;
- Notarized copy of a utility bill or bank statement, showing your name address as registered to your account.
- Notarized copy of your credit card ending # 7296 (front & back)
NOTE - Notarized is considered a certified document which is dated, signed and stamped by a Public Notary.
These documents can be sent to us by you uploading them through the following link;
www.safe-cashier.com
Please copy and paste the above address directly to your web browser. You will then be prompted to enter your username and password. Though your account is currently restricted you will be able to access the Verify Your ID option only. You will then be guided through a simple process to upload the requested documentation.
Once above documents are received and pass our security checks we will then be in a position to reopen your account.
Regards,
Operation Team
operations@cassava.net "
So I did what they asked for and supplied them with all the documents that were needed, authenticated by a notary public.
Since then the only answer I received was the following Mail:
" This is the Operations Team at 888poker and we are contacting you with regards to your account with username "Azzlack1".
Thank you for providing us with your documents. However, please note that your documents did not pass our security checks.
With that being said, this e-mail is to inform you that the decision was made to cancel your membership with us. Please note that such actions taken are at our sole discretion which is also in accordance with our Terms & Conditions.
This decision is final and has only been taken after careful consideration of all factors involved.
We kindly ask that you refrain from opening further accounts with any gaming site owned and operated under the Cassava Enterprises (Gibraltar) Ltd.; as such accounts will be closed as soon as they are detected. In the case that you do open any new account(s), Cassava Enterprises (Gibraltar) Ltd. may, at its sole discretion, withhold all deposited and related monies in relation to such accounts.
We anticipate your cooperation.
Regards,
Operations Team
operations@cassava.net "
Since it is not possible that genuine NOTARIZED copies can ever not pass security checks, I had to recognize that it is their intetion to retain my money. By not even mentioning any reason for rejecting my documents, their behaviour appears rather deceitful.
Now I will have to engage a lawyer, because I assume that 888 will not pay me voluntarily. This is very frustrating and the way 888 Poker acts is unacceptable.
They want to cancel my membership because of a withdrawal proposal... Good move:f_thumbsup::f_mad:
I can just give the advice to refrain from playing on sites like 888Poker, where you can never be sure whether they will pay you off or retain your whole bankroll. It is not worth playing on a site, where you will get problems, as soon as you want to cash out a slightly bigger amount.
This case is not closed and it would be pleasant if the 888 Rep could ask them what they are up to in this case.
Thank you.
Originally posted by 1mpr0x
Originally posted by 888Rep
Originally posted by 1mpr0x
Hi,
I got a problem concerning the withdrawal policy of 888 poker.
After a few deposits on 888poker i won a tournament worth 27k. In order to cash out I had to supply them with some documents. Unfortunately i sent them a file, in which a picture of myself was "layed" on my passport, which I didn't notice. The data on the passport were correct.
Consequently my account got locked. I asked them to unlock my account in order to supply them with several documents, which would prove my identity unequivocally. So as a response I got the following Mail:
"This is the Operations Department at Cassava Enterprises (Gibraltar) Ltd. Cassava Enterprises manage all the operational services for 888poker. We are contacting you with regards to your account with username "Azzlack1".With regards to your account, this has been reviewed and the decision to discontinue your membership still stands. This decision is final and has only been taken after careful consideration of all factors involved.
Please refrain from opening any further accounts with any site managed by Cassava Enterprises as these too will be blocked and no deposits returned. We now consider this matter closed, any further correspondence regarding this matter will only evoke the same response."
So right now my account stays closed, 30k have been frozen and I am not allowed to provide them with several certified documents. I understand that 888 had to reject the withdrawal. But since I am in possession of documents, which are certified by a notary public, they should accept my withdrawal proposal.
I would be pleased about a statement on that.
Tanks.
This has been referred to our operations department, we have taken your comments about the document on board, and they will be in touch with you to resolve this directly.
Hi,
After my last post I got the following Mail by 888:
"This is the Operations Team at 888poker and we are contacting you with regards to your account with username "Azzlack1".Your account has been restricted by our Department for security reasons. We have reviewed your account, please be advised that in order to have restrictions lifted we request that you supply us with a notarized copy of the documents listed below:
- Notarized copy of your photo ID passport, identification card or your driver license;
- Notarized copy of a utility bill or bank statement, showing your name address as registered to your account.
- Notarized copy of your credit card ending # 7296 (front & back)NOTE - Notarized is considered a certified document which is dated, signed and stamped by a Public Notary.
These documents can be sent to us by you uploading them through the following link;
www.safe-cashier.com
Please copy and paste the above address directly to your web browser. You will then be prompted to enter your username and password. Though your account is currently restricted you will be able to access the Verify Your ID option only. You will then be guided through a simple process to upload the requested documentation.
Once above documents are received and pass our security checks we will then be in a position to reopen your account.
Regards,
Operation Team
operations@cassava.net "So I did what they asked for and supplied them with all the documents that were needed, authenticated by a notary public.
Since then the only answer I received was the following Mail:
" This is the Operations Team at 888poker and we are contacting you with regards to your account with username "Azzlack1".Thank you for providing us with your documents. However, please note that your documents did not pass our security checks.
With that being said, this e-mail is to inform you that the decision was made to cancel your membership with us. Please note that such actions taken are at our sole discretion which is also in accordance with our Terms & Conditions.
This decision is final and has only been taken after careful consideration of all factors involved.
We kindly ask that you refrain from opening further accounts with any gaming site owned and operated under the Cassava Enterprises (Gibraltar) Ltd.; as such accounts will be closed as soon as they are detected. In the case that you do open any new account(s), Cassava Enterprises (Gibraltar) Ltd. may, at its sole discretion, withhold all deposited and related monies in relation to such accounts.
We anticipate your cooperation.
Regards,
Operations Team
operations@cassava.net "Since it is not possible that genuine NOTARIZED copies can ever not pass security checks, I had to recognize that it is their intetion to retain my money. By not even mentioning any reason for rejecting my documents, their behaviour appears rather deceitful.
Now I will have to engage a lawyer, because I assume that 888 will not pay me voluntarily. This is very frustrating and the way 888 Poker acts is unacceptable.
They want to cancel my membership because of a withdrawal proposal... Good move:f_thumbsup::f_mad:
I can just give the advice to refrain from playing on sites like 888Poker, where you can never be sure whether they will pay you off or retain your whole bankroll. It is not worth playing on a site, where you will get problems, as soon as you want to cash out a slightly bigger amount.This case is not closed and it would be pleasant if the 888 Rep could ask them what they are up to in this case.
Thank you.
Can you please check the recent e-mail sent to you from the Operations Department in this regard.
I am sorry but I cannot discuss issues of this type in public forums as it contradicts our privacy and security policies so if you have any further queries can you contact our Operations department and they will advise you further.
Regards
888Rep
I made account in 888 via Pokerstrategy.com 2-3 years ago.Yet i dont take any strategy point!What need to do to continue take strategy point when i play in 888?I really want to continue play in 888 but I want more strategy point to improve my game?Any way?Please help me.
Hey Mon3yMaChin3,
Unfortunately you signed up under an affiliation that ended probably not long after you joined. This new affiliation started in June 2014 and only targets new players.
Regards
Laz
Hi guys,
I have problem with 888poker. Yesterday money from my account just disappeared. I was playing and poker software shuts down for no reason. After that I took a break for an hour or so and when I returned there is no longer money in account. When I go in cashier history there is 100$ deposit in progress although I have not requested deposit or withdraw. I do not know what happened but I hope they will give me back the money.
Can you give me your poker user name and all the details of what happened?
Originally posted by Lazza61
Hey flexy88,Have you tried sending them an email to support@888.com ?
Regards
Laz
I sent an e-mail and currently waiting for a response.
Originally posted by 888Rep
Can you give me your poker user name and all the details of what happened?
Of course!
My username is: flexy007
There was nothing special happened except what I said in the previous post.
Originally posted by flexy88
Originally posted by 888Rep
Can you give me your poker user name and all the details of what happened?Of course!
My username is: flexy007
There was nothing special happened except what I said in the previous post.
So things are just the same or has your money shown up yet?
Originally posted by 888Rep
Originally posted by flexy88
Originally posted by 888Rep
Can you give me your poker user name and all the details of what happened?Of course!
My username is: flexy007
There was nothing special happened except what I said in the previous post.So things are just the same or has your money shown up yet?
Still there is no money in the account. In cashier history is still $ 100 deposit in process but as I said earlier I have not requested deposit or withdraw.
Originally posted by 888Rep
I have escalated this for you.
Thank you!
My account is currently suspended so I have to wait for an answer and to hear what happened. I hope it will not take weeks.
Originally posted by flexy88
Originally posted by 888Rep
I have escalated this for you.Thank you!
My account is currently suspended so I have to wait for an answer and to hear what happened. I hope it will not take weeks.
Yes it had to be suspended while they investigate but hopefully it won't take too long.
It's been 5 days and my account is still suspended, no money and still have not received any response. Can you check what the problem is or to send them e-mail?
