Official 888 Rep now active in this forum

Originally posted by flexy88
Ok, now I have received an e-mail with questions which I answered and sent back.

Good, I chased this up for you when I read your last post and good to see that their on the ball.
Apologies for the delay.

888Rep

Following Fix would be nice.

i sit in a cashringgame. UTG+1 (2nd to act)
i have marked the sit out next Big Blind box
you would expect to play 1 more hand, then sit out.
if now the utg player sits out and doesnt post his BB i have to pay mine. why the fck doesnt it sit me out too?

Today I recived this e-mail:

Dear XXX,

This is the Operations Department at Cassava Enterprises (Gibraltar) Ltd., Cassava Enterprises manage operational services for 888 Poker and I am contacting you with regards to your account with username XXX.

Thank you for your cooperation thus far regarding the unauthorized use of your account.

XXX, having reviewed your case, it does appear that your account may have been accessed by a third party following some inconsistencies in your login history.

With regards to funds, I regret to inform that your balance has been completely depleted and while we cannot be held responsible for the unauthorized use of your account as there were no breach in our security, as a goodwill gesture we will offer you a bonus of one hundred dollars.

However, before these actions can be taken we urge that you change your password via the link that will prompt you to do so. Once this has been done we kindly ask that you advise us accordingly so that we can proceed accordingly.

Thank you for your cooperation. We await your response.

Kind regards,

Operations Department
Cassava Enterprises (Gibraltar)Ltd.

Here they say that my account have been accessed by a third party which is probably a lie. If someone and had access to my account money could not just disappear, right? I have screenshoots of poker history, casino history, and deposit / withdraw history and everything is fine. This is pure robbery. Can you give any advice what to do?

you expect the official 888 rep to help you against 888? really?

i would check out google and look for the licensing administration in gibraltar and contact them

another problem. i just played 1 of those freebie tourneys and i tried to open the tourneys lobby while playing. everything froze, i timed out on all cashgametables.

Thisw was sent over for you and the team are investigating it.

Thanks

Originally posted by flexy88
Today I recived this e-mail:

Dear XXX,

This is the Operations Department at Cassava Enterprises (Gibraltar) Ltd., Cassava Enterprises manage operational services for 888 Poker and I am contacting you with regards to your account with username XXX.

Thank you for your cooperation thus far regarding the unauthorized use of your account.

XXX, having reviewed your case, it does appear that your account may have been accessed by a third party following some inconsistencies in your login history.

With regards to funds, I regret to inform that your balance has been completely depleted and while we cannot be held responsible for the unauthorized use of your account as there were no breach in our security, as a goodwill gesture we will offer you a bonus of one hundred dollars.

However, before these actions can be taken we urge that you change your password via the link that will prompt you to do so. Once this has been done we kindly ask that you advise us accordingly so that we can proceed accordingly.

Thank you for your cooperation. We await your response.

Kind regards,

Operations Department
Cassava Enterprises (Gibraltar)Ltd.

Here they say that my account have been accessed by a third party which is probably a lie. If someone and had access to my account money could not just disappear, right? I have screenshoots of poker history, casino history, and deposit / withdraw history and everything is fine. This is pure robbery. Can you give any advice what to do?

You should have been already been contacted regarding this post.

Originally posted by xMars
another problem. i just played 1 of those freebie tourneys and i tried to open the tourneys lobby while playing. everything froze, i timed out on all cashgametables.

There are a few players complaining about lag at the moment so this is more than likely the cause for you also.
Apologies for the inconvenience and hope it's ok for you now.

Originally posted by xMars
you expect the official 888 rep to help you against 888? really?

i would check out google and look for the licensing administration in gibraltar and contact them

Thanks for the info, before that probably should still try to solve this case with them.
I did not ask advice just from him, but it seems that I should open new thread.

Originally posted by 888Rep

Originally posted by flexy88
Today I recived this e-mail:

Dear XXX,

This is the Operations Department at Cassava Enterprises (Gibraltar) Ltd., Cassava Enterprises manage operational services for 888 Poker and I am contacting you with regards to your account with username XXX.

Thank you for your cooperation thus far regarding the unauthorized use of your account.

XXX, having reviewed your case, it does appear that your account may have been accessed by a third party following some inconsistencies in your login history.

With regards to funds, I regret to inform that your balance has been completely depleted and while we cannot be held responsible for the unauthorized use of your account as there were no breach in our security, as a goodwill gesture we will offer you a bonus of one hundred dollars.

However, before these actions can be taken we urge that you change your password via the link that will prompt you to do so. Once this has been done we kindly ask that you advise us accordingly so that we can proceed accordingly.

Thank you for your cooperation. We await your response.

Kind regards,

Operations Department
Cassava Enterprises (Gibraltar)Ltd.

Here they say that my account have been accessed by a third party which is probably a lie. If someone and had access to my account money could not just disappear, right? I have screenshoots of poker history, casino history, and deposit / withdraw history and everything is fine. This is pure robbery. Can you give any advice what to do?

You should have been already been contacted regarding this post.

I have not been contacted

Hey guys,

After a couple of email exchanges they still claim that my account was accessed by a third party which is a lie. They never answer the question of how the money disappeared from the account. This question they can't answer because they lie from the beginning and don't want to admit the guilt of their software.

How to exchange e-mail with them leads nowhere I would like to report this case.

If any of you know where I can report this case I would be grateful.

How much are the VIP lvls cash back worth now? Don't think that 888 has updated the website about this reward levels.

Originally posted by ozziwar
How much are the VIP lvls cash back worth now? Don't think that 888 has updated the website about this reward levels.

Here is the updated version,
http://www.888poker.com/poker-promotions/rewards/statuses-overview.htm

2.5% RB, are you sure? For a 25% increase it seems really extremely low

Originally posted by ozziwar
2.5% RB, are you sure? For a 25% increase it seems really extremely low

Yes that's it

When I download the 888poker software on pokerstrategy.nl the installation program says I installed an outdated version of the software. Where can I find the correct download, with which I'm tracked on pokerstrategy.nl?

Yes it went from 2% to 2.5% and VIP went from 25% to 20%.

Over all I think I know who scored the most.

Hi, I have no idea how unlocking restricted money works. I used free88$ code, got 2$ of real cash and few tickets, few days later I deposited 100$ and also got 10$ instant money bonus. 2 hours ago I was checking my balance and saw 12$ as restricted,righ after that I was playing for 2 hours and made around 10$ of profit, checked my restricted money again and it increased to 14,2$ And idea what is happening, I'm clueless.

Also: Can I cashout some money and still keep my instant bonus money, or I will lost it ? Ty

Originally posted by junona1992
Hi, I have no idea how unlocking restricted money works. I used free88$ code, got 2$ of real cash and few tickets, few days later I deposited 100$ and also got 10$ instant money bonus. 2 hours ago I was checking my balance and saw 12$ as restricted,righ after that I was playing for 2 hours and made around 10$ of profit, checked my restricted money again and it increased to 14,2$ And idea what is happening, I'm clueless.

Also: Can I cashout some money and still keep my instant bonus money, or I will lost it ? Ty

Best to give support a quick phone call and they will explain it to you.
The numbers can be found in the Cashier in the poker lobby.

Thanks

Can you explain the difference between getting 4% cashback as a Silver status player, and then converting reward points to cash, but only being offerred a rate of 1%? Am I missing something? Does cashback refer to something else?