Pokerstrategy points at pokerstars

Originally posted by UPAY4DINNER

Originally posted by Mark1790
Still no points since 20th July.

Was thinking this to be weird because I have SPs for several days in the 20s of July but I'm going to guess you are PokerStars.uk and I'm .eu so there's probably data differences

I am with Pokerstars.uk
I should be Gold status not silver but by the end of the month I'm guessing I'll be bronze.

Originally posted by Mark1790

Originally posted by UPAY4DINNER

Originally posted by Mark1790
Still no points since 20th July.

Was thinking this to be weird because I have SPs for several days in the 20s of July but I'm going to guess you are PokerStars.uk and I'm .eu so there's probably data differences

I am with Pokerstars.uk
I should be Gold status not silver but by the end of the month I'm guessing I'll be bronze.

Support should be able to assign the status if you can prove you played etc. Send them a ticket

Thanks for advice have updated ticket with request.

I sent Stars a support ticket about this, they said that their programming team is aware of the issue and they are working on it. Nothing else to do but wait for an update.

Hey guys,

Please remember that the last thing we want is for you to miss out on status upgrades that you have earned. So if you believe you have earned a status upgrade, then please open a ticket with our customer support team. They will inform you of the screenshots they need to upgrade your status manually.

Just scroll to the bottom of the page (after clicking the link above) and click the + sign next to "Open a new ticket'.

Regards

Laz

Hope your right Laz
this is from my ticket

Please let us know their reply. We will then go from there to hopefully get this sorted out for you (before you potentially lose your Gold status).

Thanks in advance.

so by what your saying it should have maybe said something like don't worry about losing status etc etc

regards
Mark

Spoke with TinoLaan and forwarded my screen shoot to prove my months rake. Very helpful and quick to sort this issue out for me. I will wait until the end of the month / beginning of next month and if the issue isn't sorted just do the same again.
Thanks for your help with this issue PS. And welcome back Gary.

Regards

Matt

Originally posted by metalmonkey80
And welcome back Gary.

Regards

Matt

Thanks Matt

Hi all,

I still have not received any points this month. Just as a update I am no longer receiving the message from poker stars client when I start up.
Wondering if you are still having issues with this? I will post my months rake screenshot again on the 30th.

My regards

Matt

That's strange because my missing Pokerstars SPs for the first days of the month have been successfully updated today or yesterday But they're for tournament play (all kinds: MTTs, SnGs, Spins). Maybe cash game points aren't fixed yet.

Got all my points yesterday.

Cash/MTTs/SNGs it doesn't matter. Matt is PokerStars UK and we are .eu Tony. I'm guessing .eu and .uk are different entities when it comes to data collection now.

Right, I had forgotten about that distinction between .eu and .co.uk

Still the same

Very strange, from what I can tell everything should be solved now, so I don't understand why it's still not working for you

The only thing I can suggest is to send another ticket if you haven't done so already so that we can have another look...

Updated ticket Stars reckon its fixed so we shall see.

Fingers crossed!

Also still an issue for me

Hi gormless, same for you then, please send a ticket so that we can hopefully get this resolved for you as well

Already have a ticket open. Just posting here as well, to say it is not resolved for all.

Also worth noting that I am also on uk site