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nabokow
Joined: 23.01.2008


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888Rep
Joined: 05.01.2015

Originally posted by nabokow
nah, just got disconnected again, with overpair against a fish

dear 888Rep, any updates about when comes the fix?

This is the official statement: ‘’888poker has experienced several technical issues due to problems with our internet service providers during the last 2 weeks. These issues have in turn caused intermittent disconnections which resulted in unintended disruptions to your games. We would like to assure you that resolving these issues is our number one priority and we are working around the clock to ensure the interruptions come to an end. On top of connectivity enhancements, we have activated a “pause tournament” feature that enables us to temporarily pause tournaments when our teams identify high levels of network disruptions. Tournament clocks will standstill during this pause – same as in the hourly break of tournaments. We will resume activity once the network returns to normal behavior or cancel tournaments altogether, ensuring players are automatically refunded in accordance with 888’s disconnection policy.
We appreciate your patience and sincerely apologize for any inconvenience caused.’’

Other than that, if you were materially affected by the disconnections, you should contact support with the full details of your case.


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888Rep
Joined: 05.01.2015

The good news is that we have released a new client version with fixes for the bet slider issue and the table sizing issue, so you can go ahead and download the new version right now from 888poker.com or wait a few days for the automatic update.


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do you have in mind to resolve disconection problems? 2 month of unplayable software. this is tottaly crap what is going on with this poker room . why in 2 months couldnt fix the problem?


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888Rep
Joined: 05.01.2015

Originally posted by host85
do you have in mind to resolve disconection problems? 2 month of unplayable software. this is tottaly crap what is going on with this poker room . why in 2 months couldnt fix the problem?

The team are working hard to resolve this issue and hopefully it will finally be sorted out soon.
Apologies to anyone affected by this.

888Rep


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tomzyb
Joined: 02.08.2007

Originally posted by host85
do you have in mind to resolve disconection problems? 2 month of unplayable software. this is tottaly crap what is going on with this poker room . why in 2 months couldnt fix the problem?

No it hasnt been going on for 2 months, but for over a year now, last year this DC agony went on for a whole second half of it, and now its on again. The truth is their staff is completely incompetent and their management completely ignorant. The only solution they came up with in a year so far is to say: we are sorry. GG hope your player pool die out soon.


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jhustincase
Joined: 27.04.2010

Hy ! i have a question. what should i do if my 6 max HYPER 3$ from the bonus i received was interupted by the software broke ? internet was fine everything was oke but just they had problems....also i had the ciplead. 1700 to 1300 cips. thx in advance


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888Rep
Joined: 05.01.2015

Originally posted by jhustincase
Hy ! i have a question. what should i do if my 6 max HYPER 3$ from the bonus i received was interupted by the software broke ? internet was fine everything was oke but just they had problems....also i had the ciplead. 1700 to 1300 cips. thx in advance

Send the game ID plus poker user name along with any relevant details to support@888poker.com and they will look into it for you.

888Rep


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Erevos
Joined: 09.01.2011

Hello. I live in Greece. Could you tell me what is the official and according to current legislation URL for your Greek customers?
Also, i want to make an account tracked by Pokerstrategy.com but the hyperlink " http://www.888poker.com/promotions/?affiliate=bonussss&sr=1101257" is blocked in Greece. Can you please find a solution for my case?
Thank you.


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888Rep
Joined: 05.01.2015

Originally posted by Erevos
Hello. I live in Greece. Could you tell me what is the official and according to current legislation URL for your Greek customers?
Also, i want to make an account tracked by Pokerstrategy.com but the hyperlink " http://www.888poker.com/promotions/?affiliate=bonussss&sr=1101257" is blocked in Greece. Can you please find a solution for my case?
Thank you.

Check here,
http://www.888pokergreece.com/


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Erevos
Joined: 09.01.2011

Thank you for your response.
But does this mean that if i create an account, it cannot be tracked by pokerstrategy.com since the URLs are different?


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888Rep
Joined: 05.01.2015

Originally posted by Erevos
Thank you for your response.
But does this mean that if i create an account, it cannot be tracked by pokerstrategy.com since the URLs are different?

You will need to contact pokerstrategy admin about that as that's their department.

Thanks


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Lazza61
Joined: 23.03.2011

Originally posted by 888Rep

Originally posted by Erevos
Thank you for your response.
But does this mean that if i create an account, it cannot be tracked by pokerstrategy.com since the URLs are different?

You will need to contact pokerstrategy admin about that as that's their department.

Thanks

It would be best to open a ticket with our customer support team.

Just scroll to the bottom of the page (after clicking the link above) and click the + sign next to "Open a new ticket'.

Regards

Laz


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i am really doubt about fairness in 888games . i have at this moment over 7 k games played on 888 ( sit and go ) and i observed many weird things :

most of the games i played under the instant bonuses and each time i have to release those bonuses we have negative variation
when you are almost to achive a vip level same as above

and other few things as new players are invincibles or "cashout curse "is not really curse becouse is a fact.

I really belive that they are using scripts . i am not 100% shure , but since i have a good spirit of observation , i belive that i am not wrong or far from what i am saying. rake machine : play more rake more ! easy game 888 gj


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nabokow
Joined: 23.01.2008

everytime I play, I have less money in cashier than my HM2 says I should have. For instance, today, HM says I won 18.68 bucks over 718 hands of nl10, while there are only 18.00 bucks more than last time I checked. This happens every session I play, usually it is 10-50 cents...Any idea what is the cause of this?


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eddymurphy
Joined: 04.12.2014

when i click link to 888poker...why it's said not operating in your country (mine is indonesia)
all bonus will be removed....what;s happened ?
other poker room are available such as netbet & titan poker which i have joined...
and it seems not about my country jurisdiction rules...

can u explain it more clearly please ?


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888Rep
Joined: 05.01.2015

Originally posted by eddymurphy
when i click link to 888poker...why it's said not operating in your country (mine is indonesia)
all bonus will be removed....what;s happened ?
other poker room are available such as netbet & titan poker which i have joined...
and it seems not about my country jurisdiction rules...

can u explain it more clearly please ?

User name please?


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888Rep
Joined: 05.01.2015

We just uploaded the Main Event of the upcoming Super XL series which take place between January 24th and 31st. The Main Event which will take place on the 31.1.2016 will have a $1,000,000 guaranteed prize. The buy-in for the Main Event will be $1,050, a bit higher than the $600 buy-in last year. This will better suit our satellite structure and differentiate itself from our weekly $600 highrollers. This is the only tournament to have been published so far from the Super XL series, and the rest of the series will be announced at a later time, closer to the launch. Satellites for the Main Event will be available in the upcoming days.
Good Luck!


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eddymurphy
Joined: 04.12.2014

i havent create username because 888poker website told that

when i click link to 888poker...why it's said not operating in your country (my country is indonesia)
all bonus will be removed....what;s happened ?
do u have any problem with asian country ??


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murzius
Joined: 02.07.2009

nowadays i don't have so much dc on 888. And i don't have so many problems like over , i like 888 site alot ;) ofc here is some spots where can they go better but any way it's all okay for me :)


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