Originally posted by OrtegaAnd
Originally posted by Marta
Hey spurisMC, partypoker Gemstone payouts have not been done yet, we're finalizing it with the platform.Betfair has already been paid?
My fault. It was done.
Yep.
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Hey Guy's,
is there anyone who already got the gemstones payout for Jan-march on party poker?
Thanks
Alex
Guys, we need to ask you for more patience, sorry about that. We're on it with partypoker, payouts will be processed. Can't give you the exact date but rest assured that this is our priority atm. Thanks.
Still nothing for nobody? The end of the month is coming and the PS promised that it will be paid until the end of the month.
We are aiming at making this happen, though not all is in our hands (there is also partypoker's end). I know it might be frustrating but I need to ask you for more patience.
Err. Its end of the month already and we havent received the party $
Can you please confirm a date for when we will get it?
This is frustrating
Really annoying, I am waiting for quite a big sum from gemstones, no play from now on on Party until I get it.
Hi guys,
I am sorry for slow response, it was bank holidays Friday and today in Gibraltar where office is, tomorrow is normal work day and i hope we can provide some update in this matter.
Regards/ Rompas
Alex880627, we're still on it. We need the exact and correct data from partypoker to be able to proceed with assigning the prizes. The issues are temporary and they will get solved. When the payouts happen, we will let you know. Until then, please be patient... and of course, apologies for the delay once again.
I miss more than a $1000, so I think this is a very weak apology and blaming Partypoker. You had more than a month to collect the data, even more since Jan and Feb you could have collected before so You just needed to collect the final data for March.
Top of that you neglect to inform us about the delays, you do not give concrete due date and and not sending out emails for example to your subscribers that is not acceptable. You are playing with a huge amount of money and with many players who worked really hard to get those rakebacks.
Totally annoyed.
What is happening? I am sure that the problem is not with the data. You run again now the promotion but so far nobody received the money even from the previous promotion. Why we should believe you? We didn't received the money for the level up promotion, so I am sure that the error is with the PS. Another black Friday is coming?
Guys, the problem we are experiencing has been mentioned above. We cannot disclose details of the daily b2b cooperation with our partners. The important thing is that we are working on it together with partypoker but sorting out the database-related issues does take time, unfortunately. We need to make sure we have the correct data, and only then we can proceed with the payouts.
At the same time, this problem relates only to partypoker. The iPoker Gemstones were all paid in April (so the Black Friday comparison is not really adequate).
We know that you worked hard and probably pushed yourself to earn the Gemstones - and we do appreciate that. Wish I could be more of a help but as stated above, there are things that need time to be fixed.
Regards.
Dear Marta,
thanks for the correct answer. I think we are just confused about the situation. I didn't know that the Bet-fair gemstones were payed already. Sorry for the black-friday metaphor.
BR
Alex
You know that party employees claim its entirely up to you as you can see in the 2+2 party thread.
Also why cant you just ask for a screenshot of our accounts. It shows there how many points we accumulated in the given time.
@cordaci, partypoker rep is wrong. It's not black or white. In order to get the correct data in and process them, two parties need to be involved - and take joint responsibility. When one party is slow, it affects the other, and vice versa.
We cannot ask for screenshots. There is a set process we need to follow. Sorry about that.
What kind of data do you mean ??? All my strategy points from party poker rake are correctly added. I think its only PokerStrategy problem and you lie to us.
Dear PS and Marta,
I think players would deserve at least daily update on the issue, do not you think so?
Or what would you say, how long we should wait before turning to Authorities?
Asking players to be calm only works only if we see some progress and daily update from your side.