Ok, guy's i can imagine that you have a communication problem with the PP, but why we didn't get the money from the level up promotion?
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As I know nobody, and I don't like the silence, and the attitude of PS. They should update the case, whats happening now, and where it is leading.
Well, we all should give them more time, I mean it's not like they are gonna get away with our money. Although you mentioned some level up promo that hasn't been paid, what happened there?
Hi,
we are still working on resolving the issue - and hopefully we will be able to give you a good update soon.
Originally posted by zvonjimir
Well, we all should give them more time, I mean it's not like they are gonna get away with our money. Although you mentioned some level up promo that hasn't been paid, what happened there?
It does happen that in promotion that involve 3rd parties (in this case multiple poker rooms), there will be some delays on one or more rooms. The examples of such promos are Gemstones, Level Up. This is always related to the incorrect data or format, or other technical stuff. However, we ALWAYS pay the rewards to the players and there wasn't one instance in the past that we failed to do so.
Thanks for your patience.
I have 4k stuck in gemstones. Is PS going to pay me interest on that money that should have been in my bank account a month ago?
Because if this is not a BlackFriday type trick, I expect some kind of compensation by PS.
I've stop to play this promo 2 weeks ago because of this suspicious delay. Do you realize that this delay , whoever the responsible is, is defeating the whole purpose of the promo which is to keep people raking as much as possible?
Shame on you, Pokerstrategy.
Hey everybody who has not got the hard earn money and feels treated unfair.
I think soon it is time that we as players file an official complain....
PS does not update us.. Weekend is coming again and of course nobody will work during weekend on our issue ....
I am thinking to file official complain on this site eCogra
This site eCOGRA was established in 2003 in order to introduce self-regulation to the online gaming industry, and thereby assist in ensuring players are properly protected, games are fair, and operators behave responsibly.
I think neither Pokerstrategy nor Partypoker acts here fair or responsibly they still did not send any official email to the affected players about the issue therefore I think this is really foggy and suspicious. Do they try to hide something?? Why there is no official communication ???? Why there is no due date communicated??
Let me know in your comments if we should start official complain.
As I see now they erased the part from the promotion page which reflect to the payout time?
Hi,
a little update: we are likely to receive the correct data soon, which means that we'll be able account the Gemstones correctly. Hopefully I can give you more information next week. We know how frustrating this is for you guys and weβre doing all we can in order to fix this.
Once we have the correct data, we will start to pay out the Gemstones immediately. We will keep you guys in the loop.
Regards.
Sorry, but its not a real update you just saying the same thing with different words.
I wish I could give you the exact date of payments but we don't know it ourselves. We are trying to proceed ASAP but at the same time, we don't want to over-promise and say that it will happen on the XYZ date, as it doesn't depend entirely on us. That's why I (unfortunately) have to repeat myself and ask you for a bit more patience. 
So, Miss Marta...
Are you telling me that I should restart to fight for this promo again? That is in my best interest to keep collecting gemstones?
Hey Mr VICTORARIDUR 
All I'm saying is that we're experiencing delays for the partypoker Gemstones. The other Gemstones (on all of the iPoker rooms) have been paid on time. We can guarantee that you will receive the money for the party Gemstones too, hopefully soon.
Whether you'd like to continue earning Gemstones in May, June and July, it's totally up to you. There are the perks in the form of an additional cashback. Unfortunately now, with this one particular poker room, we are having a delay but it's an exceptional situation which we are trying to solve as quickly as possible.
Cheers
Originally posted by VICTORARIDUR
Compensation:What about 1 green gemstone to anyone affected for this delay...?
+1
VICTORARIDUR & Alex880627, we do apologize for the delay which was not entirely on our end. And yes, we know that it was long and frustrating but unfortunately your suggestion is not possible.
I read in on the Hungarian forum, from one of the admin's that you got the data, and you will pay it out next days. Is it true?