Official 888 Rep now active in this forum

Originally posted by Sailer85
Hey I received an e-mail with a 2nd start capital offer on 888poker and I have 3 questions.

First I'm from the Netherlands is it possible to be tracked in the Netherlands?

Second, I heard there have been some cashout problems with 888, do you still need a noterised (would cost me €500,-) copy of my passport to verify my account?

Third and last, I know that 888 has had a lot of connection and support service problems. Have they been fixed?
--> with this I mean, are there ever connection issues (if so, how many compared to PokerStars), and will support respond in a normal amount of time (under 6hours)?

Thanks in advance.
Sailer

Can you give me your poker user name and I will ask support to contact you.

I think you should re-read my post...

Furthermore, why would you need a username to tell me if your server, cashout and customer support have changed to a normal industry standard?

Any comments anybody?

PS or 888 reps, my offer will expire soon... I would prefer an answer before then....

I will need a poker user name or an email address so I can ask support to contact you regarding your queries.

Hi Sailer85,

What comes to the possibility of being tracked, Lazza61 might be able to help you here.

When you withdraw money from 888 poker, they are obligated to verify that you are a real person and not underage. This is totally normal and every single poker room will do that. To the best of my knowledge, only a simple photo from your passport or other ID should be fine. So you shouldn't have to spend 500€ to get your account verified. Please correct me if I'm wrong.

I'm playing on 888 poker currently and I have not been experiencing any connection problems lately.

Regards

la55i

@la55i: thank you for the information.
I saw in a thread on this forum that a player had to send a notarised copy of his passport to 888, which according to the 888 rep was an added security feature. Since in the Netherlands noterising something has to be done by a notary with a hourly rate of 300-500 euro's I wanted to know if this feature is still alive?
I do not mind having to verify my person (and they should do this before depositing if their concern is safety), however notaries are expensive in the Netherlands. So before there is a lot of money issues I just want a simple answer if they have updated their safety procedures to accomodate normal people.

@ the 888 rep
Why cant you just put your answer in this thread? why do I have to give you my pokername? Also which one I do not play at 888 at the moment, so what pokername are you after? Same with my email adress, I do not want to be contacted by support, I want a very simple answer here, if I wanted to contact support I would have done so via your website.

Your unwillingness to answer my very simple and basic questions is kind a putting me of to play at 888. I only play on sites I trust, (e.g. I will never play on PartyPoker again since the segregated tables.) at the moment you are evading my questions and not answering on basic information any representative of a business should know:
1) What are the conditions related to this website, where you are a representative to, to play on you software?
2) What are the required safety/identification methods needed to play legitimite on your software? (what do I need to identify meself)
3) There have been some problems in the past with the software. Is the software running smooth or not?

How can you call yourself a representative if you cannot even answer these very simple and basic questions about the topic you should be informing this community on?

Please check our Online help section where you will find answers to your queries.
http://888-external-en.custhelp.com/app/home/prod/4/

Actually the questions I asked are not on there. Because the information I specifically ask for does not load when I try to open for instance Withdrawal Policy. There is a nice link to where it supposed to be, however this does not open the policy.

So I cannot find the information on cashouts. The only onfo I can find there is: sometimes 888 may require additional identification information.... What does this mean ==> look in the policy ==> searching for the policy ==> link to the policy ==> does not open. I have tried to find it via several detours however after 15min I stopped.
Couldnt you just give me the answer here? You should know it from the top of your head.... I assume more potential player would like to know (they should) these things before registering at a pokersite. So why not just answer publicly?

Edit: also there is no information about amount of downtime/disconnections or anything in the link you posted. Just what to do and (if it can open) what policies you have in place.

Originally posted by Sailer85
Edit: also there is no information about amount of downtime/disconnections or anything in the link you posted. Just what to do and (if it can open) what policies you have in place.

I can help you here.

I have been playing everyday at 888 for the last 3/4 months and have not encountered any connection problems at all.

Although, prior to those 3/4 months I was getting regular disconnects there but seems like they fixed it.

Originally posted by andiofwbafc

Originally posted by Sailer85
Edit: also there is no information about amount of downtime/disconnections or anything in the link you posted. Just what to do and (if it can open) what policies you have in place.

I can help you here.

I have been playing everyday at 888 for the last 3/4 months and have not encountered any connection problems at all.

Although, prior to those 3/4 months I was getting regular disconnects there but seems like they fixed it.

Thanks for the information, it is very helpful.

I just don't get why the 888 Rep won't tell me this...?

I've won turnament ticket through scratch called "iGoodies", but I can't find it in the lobby. Can you tell me anything about it?

Originally posted by cryspin
I've won turnament ticket through scratch called "iGoodies", but I can't find it in the lobby. Can you tell me anything about it?

You will find this game in the RESTRICTED TAB in the poker lobby and the game is on May 25 at 20:02.

Originally posted by 888Rep

Originally posted by cryspin
I've won turnament ticket through scratch called "iGoodies", but I can't find it in the lobby. Can you tell me anything about it?

You will find this game in the RESTRICTED TAB in the poker lobby and the game is on May 25 at 20:02.

Thanks, I see it now, I thought the ALL tab would actually show me all the tournaments...

Hello 888Rep,
I have recently made my first deposit and havnt yet cleared my welcome bonus. I was considering boosting my bankroll a little and making a second deposit. Just wanted to check this wont affect my first deposit bonus in any way?
Thank you ♠_thumbsup:

No it won't affect it.

Thank you

Goodmorning,

After the update from this week there are some problems in my account.
Every mark and note are gone. Do you know the problem?

Thanks for helping me

Greetz Pokerruudje

Can I have your poker user name please?

I signed up for an account with 888 via pokerstrategy last september (2015) and the free $88 promotion that was ongoing at the time.
Despite communications between myself and pokerstrategy and 888.com I never recieved any free money or tournament vouchers as was advertised. I got nothing. So I chose not to deposit or play at the site and instead moved to Partypoker.

Due to recent changes with the Party software (and improvements with 888) I decided to try 888 -- and started playing at the end of March this year. I used the SAME account as when signing up last year via pokerstrategy.
I got the standard welcome bonus and deposit bonus. But not one single strategy point has been credited to me. I am not putting a huge volume through 888 but am well into 5 figures of hands.

I have tried to resolve this problem both by contacting 888 and pokerstrategy. NO PROGRESS WHATSOEVER.

Can you sort this out please? I sent a friend request and can give you my account details that way if you prefer. Thanks.

Originally posted by poompah
I signed up for an account with 888 via pokerstrategy last september (2015) and the free $88 promotion that was ongoing at the time.
Despite communications between myself and pokerstrategy and 888.com I never recieved any free money or tournament vouchers as was advertised. I got nothing. So I chose not to deposit or play at the site and instead moved to Partypoker.

Due to recent changes with the Party software (and improvements with 888) I decided to try 888 -- and started playing at the end of March this year. I used the SAME account as when signing up last year via pokerstrategy.
I got the standard welcome bonus and deposit bonus. But not one single strategy point has been credited to me. I am not putting a huge volume through 888 but am well into 5 figures of hands.

I have tried to resolve this problem both by contacting 888 and pokerstrategy. NO PROGRESS WHATSOEVER.

Can you sort this out please? I sent a friend request and can give you my account details that way if you prefer. Thanks.

You can send them to me and I will forward it to support for you.