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Incorrect account country

8 Posts
4 Users
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Hello, under my nickname in drop-down menu I can see that I am stick to country "Czech Republic" and I can't change it... What is the reason ? I am from Ukraine. Also I am offered to register at Pokerstars.cz (not to pokerstars.com)


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7 replies
Head Admin
AlpinaBG
Joined: 20.02.2011

Hi MarichkaUA and welcome in the PokerStrategy.com forums. :)

Can you visit this site https://whatismyipaddress.com/ and check what it gonna show you for ISP and Country.
Also, do you use some kind of VPN services?

Best regards,
Alex


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Hi, thank you for the response
This web-page shows:
Region: Kyiv City
Country: Ukraine

No, I don't use VPN


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Head Admin
Marta
Joined: 06.12.2010

MarichkaUA, we will check it with our IT department. Please be patient.


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Head Admin
AlpinaBG
Joined: 20.02.2011

Hi again MarichkaUA, while we are waiting for IT to look at your case, can you check if you have this option:
Or can you try with another browser and check if you have this "update" option?


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I didn't have this option before.... Now I checked and I had it... I pressed update and it changed my country to Russian Federation without any choice from my side ? why ????? And I don't see "update" again!


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Tsikhela
Joined: 08.02.2011

what kind of update you mean?


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Head Admin
AlpinaBG
Joined: 20.02.2011

Hi Tsikhela,

When you are logging in from another country, or for some reason you use a VPN service, you can see the option from the screenshot above. This feature updates the offers you see to the current ones for this country.

MarichkaUA, sorry, I've missed your reply!
Can you check at the same time the https://whatismyipaddress.com/ and if there is an "update" option?
I've tested that feature in several ways, works without any issues and it shows me another country only if I'm using an IP from this country.

Cheers,
Alex


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