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GGPoker Official Rep - HELLO!

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Dojot
Joined: 09.03.2008

I don't play at pokerstars, but I think the PVI is bearable anyhow, although undesirable, if you have other good propositions at the site. But the "confiscated" money is a big NO and you can't defend them from that.


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UPAY4DINNER
Joined: 28.09.2009

Originally posted by Dojot
I don't play at pokerstars, but I think the PVI is bearable anyhow, although undesirable, if you have other good propositions at the site. But the "confiscated" money is a big NO and you can't defend them from that.

With this you only ever hear the players side of the story.... players will lie and see that they didn't break the rules....

It's one of those things where you need to make a personal decision... if your not comfortable then don't play there.

Completely understandable if players make the choice not to


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k1ngst0n
Joined: 06.05.2007

After a few confirmation, that the tickets will expire at the end of August and that they will turn to T$.:ayfkm: :rage: They did't! 54$:facepalm:

any news?

I am asking because i have some WSOP Tickets that expire Sep. 01 and i am afraid that they wont convert to $T


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Super Moderator
VorpalF2F
Joined: 02.09.2010

Hi k1ngst0n and others,
I suggest that you create a customer support ticket
Do this by email at help@ggpoker.com

Give them all the details you can, such as your GGPoker username, the date when you took that screenshot, and the screenshot itself.
I would also provide the source of the information that said your unused WSOP tickets would become T$

Best of luck :gl:,
VS


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k1ngst0n
Joined: 06.05.2007

I did contact the support this morning.
No answer yet (but thats ok, i think they gonna answer tomorrow)

Source of information:


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Super Moderator
VorpalF2F
Joined: 02.09.2010

Originally posted by k1ngst0n
I did contact the support this morning.
No answer yet (but thats ok, i think they gonna answer tomorrow)

That is actually good news.
I'm guessing that your answer will be:
"Please wait until the date mentioned (Sep 1 to Sep 6). Your T$ will be credited to your account at that time"

Fingers crossed...
VS


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vengeance77
Joined: 18.04.2010

:appl: Easy!


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sHane666
Joined: 13.01.2007

Hey guys,

concerning the AoF tables can someone explain to me how some players can have the same starting stack size after winning a pot? It looks like auto Rat-holing.Thx


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martins1337
Joined: 07.06.2009

Originally posted by sHane666
Hey guys,

concerning the AoF tables can someone explain to me how some players can have the same starting stack size after winning a pot? It looks like auto Rat-holing.Thx

There is an option to take money away from table. when you have table opened there's a red - and green + signs on top right corner


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efkay
Joined: 25.03.2005

cant login the whole day: when i click on login nothing happens. mobile works fine. fix it

e: seems like its fixed


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Super Moderator
VorpalF2F
Joined: 02.09.2010

Originally posted by sHane666
Hey guys,

concerning the AoF tables can someone explain to me how some players can have the same starting stack size after winning a pot? It looks like auto Rat-holing.Thx

Yup
The rat-holing feature is built in.

It makes sense to do this when your stack is substantially larger than the other players' stacks.
You want to have a bigger stack of course, but a large excess isn't necessary

Cheers,
VS


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k1ngst0n
Joined: 06.05.2007

Originally posted by VorpalF2F

Originally posted by k1ngst0n
I did contact the support this morning.
No answer yet (but thats ok, i think they gonna answer tomorrow)

That is actually good news.
I'm guessing that your answer will be:
"Please wait until the date mentioned (Sep 1 to Sep 6). Your T$ will be credited to your account at that time"

Fingers crossed...
VS

hi there,

i finally got the answer from GGPoker Support

To make it short: expired tickets wont be converted

Hero:

hero

Hi there,

I got several WSOP tickets (some $1 and a $5) from the WSOP welcome bonus and one ticket from the Spin&Gold ($10 ticket). They expire on Sep. 01 ($1 and $5) and Oct. 01 ($10).

[1] Will they be transformed to T$ automatically if not used? And when? Even after the expiry date?

[2] When i use these tickets and win the Sat, may i unregister from the next tournament and get the value in T$?

thanks in advance

hero

Support #1:

hero

Hi hero

Thank you for contacting GGPoker Support.

If left unused the WSOP tickets will be converted into T$ (tournament money) at the end of WSOP which can be used for other events.

Tickets that are unregistered will not automatically be converted into T$ at that time.

If there’s anything else we can clarify for you or help with, don’t hesitate to let us know.

Thank you for understanding

Best regards,

#1
GGPoker Support

Hero:

hero

Hi there,

i sent a message yesterday with the following content:

(...)

#1 from GGPoker Support answered the following:

(...)

Well, i thank #1 very much for his fast response, but i think he didnt answer all my questions.

I still dont know (and need to know):

Will the unused WSOP tickets (no matter where they come from: Spin&Gold or Desposit-Bonus) be converted to $T EVEN after they expired? Because my $1 and $5 tickets expire on Sep. 01, while the WSOP event officially ends on Sep. 06.

Thank u very much and sry for any inconvenience

Support #2:

hero

Hello hero,

Nice hearing from you.

Tickets which are unused when the WSOP concludes are converted, but expired stubs aren't.

In light of this, we suggest that players do not attempt to hoard tickets with 1-2 weeks expiry.

However, those tickets released by your WSOP welcome bonus, won from satellites or social giveaways, will be converted when the time comes.

This really depends on the game itself; in most instances, you cannot unregister after utilizing a ticket, but those that allow you to remove your entry after the fact will get T$.

Kind regards,
GGPoker


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Super Moderator
VorpalF2F
Joined: 02.09.2010

Sorry to hear that...
Thanks for letting us know....


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UPAY4DINNER
Joined: 28.09.2009

I mean it kinda stands to reason...

If it expires before 6th September it won't be exchanged.... if it expires after it will....


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efkay
Joined: 25.03.2005

official rep is dead?! anybody else experiencing random table freezes while other tables still work? I have this issue almost once a day now, if its not a table frezeing it is also most likely the main lobby "loading" infinite time. HH not available then, a restart of the software works. Support is like we cant find any issue, pretty sure my computer or internet is not the problem


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Super Moderator
VorpalF2F
Joined: 02.09.2010

Originally posted by efkay
official rep is dead?! anybody else experiencing random table freezes while other tables still work? I have this issue almost once a day now, if its not a table frezeing it is also most likely the main lobby "loading" infinite time. HH not available then, a restart of the software works. Support is like we cant find any issue, pretty sure my computer or internet is not the problem

Have a look at task manager to see if it is using excessive memory or CPU time.
I've been playing on GGPoker recently a bit, and I've had no problems.

Cheers,
VS


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UPAY4DINNER
Joined: 28.09.2009

Originally posted by efkay
official rep is dead?! anybody else experiencing random table freezes while other tables still work? I have this issue almost once a day now, if its not a table frezeing it is also most likely the main lobby "loading" infinite time. HH not available then, a restart of the software works. Support is like we cant find any issue, pretty sure my computer or internet is not the problem

How good is your PC
How many tables do you run at a time
Are you playing multiple sites at a time with HUDs?

GG is CPU heavy on its own and running multiple tables / sites / software alongside can cause issues too


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efkay
Joined: 25.03.2005

8core 1800x, 32gb ram & 1tb nvme ssd should be enough to 6 table only on ggpoker, no huds nothing


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vengeance77
Joined: 18.04.2010

Somehow my wsop tickets expired and didn't turn to T$!
Well GG staffs!

Any unused WSOP tickets will be converted to T$ upon conclusion of the WSOP.

Best regards,

Cat
GGPoker Support

So everything is Ok and they will transfer to T$ at the beginning of September?

Yes, if there is any issues after the 6th of September and they haven't converted, just let us know.

Kind Regards,
GGPoker

Well! My wsop tickets disappeared and I didn’t get any T$ neither!


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Psyklon
Joined: 08.03.2010

Hi. Network status is ok but lobby doesn't work. My country is not restricted, so I don't know what to do with that.

Spoiler



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