Hi! I created an account on GGPoker 2 days ago and sent my documents for verification.. It says 24hs for verification. I'm still waiting. Can you please check it? Thanks my username is GLun
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Originally posted by GLunPy
Hi! I created an account on GGPoker 2 days ago and sent my documents for verification.. It says 24hs for verification. I'm still waiting. Can you please check it? Thanks my username is GLun
Hi GLunPy,
I'm not the official rep, but since the 2 days ago involves a weekend, just wait a bit.
If you haven't heard by tomorrow, try email to help@ggpoker.com
Cheers,
VS
Thank you. They approved my documents now. But I didn't receive my promotional tickets =( I already emailed them. Is there something pokesstrategy can do? Since I use your code on the Moment of sign up and deposit
Originally posted by GLunPy
Thank you. They approved my documents now. But I didn't receive my promotional tickets =( I already emailed them. Is there something pokesstrategy can do? Since I use your code on the Moment of sign up and deposit
If there is something that PokerStrategy.com can do, the only way to do that to create a customer support ticket Follow the link then click the 
beside "Open a new ticket"
Give them all the details you can, such as your username, the date when you joined and so on.
Only the back-room staff have access to the information required...
All the best,
VS
Will it ever be possible to get a 1 time only poker nickname change on GG ? id really like to swap mine to match my twitch name for obvious reasons.I don't have a ton of volume on GG and only at 10nl and below so it's not really a big advantage on other players a and if all players are allowed one name change it isn't an advantage at all ?.
Hello,
I have sent GGpoker several emails regarding a double deposit i made due to an error from my wallet. I got one quick responce saying no everything is fine which is incorrect and since then I have been ignored so much so that I am now complaining on PokerStategy.com
please help to reply to Edited
Originally posted by Stevyan189
I have sent GGpoker several emails regarding a double deposit i made due to an error from my wallet. I got one quick responce saying no everything is fine which is incorrect and since then I have been ignored so much so that I am now complaining on PokerStategy.com
Hi Stevyan189,
Welcome to PokerStrategy.com! 
I've edited out your email address.
These forums may be read by anyone on the internet, so it isn't wise to post any personal information here.
I am very surprised that GGPoker is unresponsive. Their response times are usually quite good.
Also note that no-one at PokerStrategy.com has access to any account information from any poker sites, and no-one on the forums has access to PokerStrategy.com account info.
I would suggest that you follow up with GGPoker by email once again to help@ggpoker.com
They will need details:
Your user name on GGPoker
Screenshots from the GGPoker client showing your deposit history
Screenshots from your wallet history showing the two transactions.
Best Regards,
VS
Hello, i did all of that several times a week ago and they continue to ignore me. They did reply once saying that everything is fine which its not。 I'm also surprised as they were quite responsive before. I also left a message on help@ggpoker.com 3 days not a single responce. I'm getting.g desperate here I was having a very good experience with GG and was up considerably and then this happened and my trust is gone.
Hi Stevyan189,
Since your problem is related to deposits, the email address cashier@ggpoker.com may be more appropriate.
I just checked, and that address is still valid -- it has been a while since I needed it myself.
Here are some hints regarding working with customer support teams.
Please accept my apology if you already know all this, or if some don't apply -- it is a cut-and-paste
Give as much detail as you possibly can. It will make your inquiry easier for them to deal with, and who doesn't like an easy job?
Be helpful, polite and understanding. The rep you are dealing with is the gateway to your money. You want him or her to be wholly on your side.
Be patient. Especially over weekends, it can sometimes take a while for your request to get to the head of the queue. Repeated emails from the same person get added at the bottom.
Be prepared. Have all the documents you think you might need already at hand, and already in a format that can be sent electronically. This might include proof of identity, proof or residence, proof of citizenship.
All the best,
VS
thanks for your help and I totally agree its important to be polite and patient. it's been a week so I'm losing patience but iv been polite so far and I apreciate your help.
ps I followed your advice exactly hopefully I'll get a responce someday
in a even more strange turn of events it seems my IP address has been denied access to GGpoker. I thought it was my country as the website said my country is blocked, Yet i still cant ente the app and play but not check the cashier or ggpoker website and their help service
Also I have not received any responce regarding the double bitcoin deposit i made for them and now the money i had in there seems to be stuck. Not sure what is Going on at GG. Why would they do this?
Hello Casey, can you explain the rules regarding a double deposit on the same bitcoin address.
History: I made a coin deposit to my ggpoker account a week ago for 50 usd but my app had some weird error and said didnt send so i Re did the transfer only to find out i sent 2 50 dollars coin deposits to the same address.
Unfortunately GGpoker didnt update my account with a 100 dollars or refund me the extra 50 and one week later I am still waiting for a responce 
Iv been doing very well at GGpoker and this experience has put a sour note on it. But I still have high Hope's to fix it. please message me on here discreetly when you have time thanks
So did I get this straight, if I have WSOP tickets that expire at 30th of Sep. they are converted to T$ after 6th of Sep.?
Email cashier@ggpoker.com
If you've already done so, wait for a reply. If you've sent multiple emails it slows the process down and moves you to the back of the queue.
Originally posted by Stevyan189
Hello Casey, can you explain the rules regarding a double deposit on the same bitcoin address.History: I made a coin deposit to my ggpoker account a week ago for 50 usd but my app had some weird error and said didnt send so i Re did the transfer only to find out i sent 2 50 dollars coin deposits to the same address.
Unfortunately GGpoker didnt update my account with a 100 dollars or refund me the extra 50 and one week later I am still waiting for a responce
Iv been doing very well at GGpoker and this experience has put a sour note on it. But I still have high Hope's to fix it. please message me on here discreetly when you have time thanks
Originally posted by Kyyberi
So did I get this straight, if I have WSOP tickets that expire at 30th of Sep. they are converted to T$ after 6th of Sep.?
Yes.
thanks for the advice. i stopped emailing them and a week later they finnaly replied but totally misunderstood the situation and back to step 1. Which is frustrating bit atleast a reply. Its so sad too because i was playing everyday at GG and now i must wait morally until this is resolver.
but thanks again and i will join disquss
I am considering trying GGpoker. in lobby, I can see players playing more than 4 cash game tables at a time, is that possible, or is the number of tables restricted to 4?
How come there are players sitting at more tables?
Originally posted by nabokow
I am considering trying GGpoker. in lobby, I can see players playing more than 4 cash game tables at a time, is that possible, or is the number of tables restricted to 4?
How come there are players sitting at more tables?
Play as many as you want there is no cap on tables.