Same, that was exactly the experience i had within those 20 emails 
and i literally kept quoting their policy for server disconnects and they kept quoting only the first part.
I even sent them a screenshot of a pokerstars Mail from a similar situation as an example how I would expect a serious provider to handle such a situation.
Well, at least I finally got through to them in the end, and will see what the turnout will be after they come back to me from the other department.
Overall, of course I want to keep playing there because I like the site.
As a tip for everyone, dont give up and keep answering to the mails ♦
