Hi, im vikash agarwal and im from india and i was trying to buy the subscription of pokertracker4 for 99$ and when i put my mastercards details it failed than i thought my card has a problem than i tried visa and than paypal but nothing worked, please help me out.
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Are you using a credit card and getting a declined message? If so you'd want to call the number on the back of your credit card to see why they're declining it and address that. Make sure to not try purchasing through an Internet proxy or behind a VPN since either of those can cause purchase problems.
Also PokerTracker 4 is not subscription based - it is a one-time payment so are you opting into the Table Ninja II offer? Table Ninja II is a subscription product so even if one intends to cancel before the free month is over, it would still require an initial form of payment sufficient to handle recurring charges. So if that sounds like your situation you can retry the PokerTracker4 order but this time do not select the free month of Table Ninja II.
If none of this helps please send a screenshot or two of the purchase trouble to us in a Support Ticket so we can see what's going on.
- Rob
yeah, i was paying for the same for one year without tableninja subscription, but facing the problem in paying via master/visa credit card as well as though paypal.
Originally posted by vikash62004yeah, i was paying for the same for one year
As I mentioned above PokerTracker 4 is not subscription based so it isn't a purchase for "one year".
Originally posted by vikash62004but facing the problem in paying via master/visa credit card as well as though paypal.
As per my previous reply are you purchasing through an Internet proxy or behind a VPN since either of those can cause purchase problems. If not please send a screenshot or two of the purchase trouble to us in a Support Ticket so we can see what's going on.
- Rob
Originally posted by vikash62004
can you please add skrill as a payment option.
Beyond the payment methods listed on our website (Credit Card & PayPal) we can also accept other forms of payment. If you wish to purchase via Skrill please open a Support Ticket and we can provide you with payment instructions.
- Rob