License Problem with HM2?

I have moved your question to our HM board. There fits it better.

Beware you are on the English forum and not on the German speaking forum.

Cheers,
SDK1987

Your HM2 license is valid on two computers that you own. If you receive the message "there are no more activations available", you can reset your code. For the steps to reset your Holdem Manager code please see this FAQ: http://hm2faq.holdemmanager.com/questions/881/I+Can+Not+Activate+or+Register+Holdem+Manager#resetCode

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support%3F

Regards,

Fozzy71
Customer Support
Hold'em Manager

hiho
sry can you give me same in german, it does not works, i dont get it, it runs as administrator in properties

I do not speak German. We have one part-time German employee but he does not monitor this external forum. If you use Google Chrome you can select and right-click translate the text I gave, or copy it all and paste it to a translator - https://translate.google.com/

All you should most likely have to do is to 'Reset your profile' as instructed in the first link above.

Regards,

Fozzy71
Customer Support
Hold'em Manager

google trnaslator is ok, i´ll try some of these things, if that does not works immediately i dont try again, sry man iam not one these whos searching hours and hours

i changed nothing on my computer, is ok ... is ok, maybe our universe wanna tell me "PLAY WITHOUT HUD" ♦ ?!?

Originally posted by Keption
google trnaslator is ok, i´ll try some of these things, if that does not works immediately i dont try again, sry man iam not one these whos searching hours and hours

i changed nothing on my computer, is ok ... is ok, maybe our universe wanna tell me "PLAY WITHOUT HUD" ♦ ?!?

Depending on what site you play, the HM2 import or HUD may not work even if you solve the license issue as HM2 support ended on Dec 31, 2020 and many sites have had major poker client updates since then. You will need to upgrade to HM3 for future technical support. You can read more about the HM2 End Of Life here.

Regards,

Fozzy71
Customer Support
Hold'em Manager

I was trying now to refresh AND NOW ... HM is telling me my C++ is not correct version ♦ ♦ ♦, i will not change any windows things ♦ ♦

HM3 ? only if i get a good win ♦

Originally posted by Keption
I was trying now to refresh AND NOW ... HM is telling me my C++ is not correct version ♦ ♦ ♦, i will not change any windows things ♦ ♦

HM3 ? only if i get a good win ♦

Uninstall all Microsoft Visual VC++ 2015, VC++ 2017 and VC++ 2019 versions (both x86 and x64 versions if you see them) on your computer then install Microsoft Visual (VC++) 2015-2022 English versions from this link.
- Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).
- If there are no Windows updates, or they don't force you to restart the computer, please restart the computer at least one time before you try to start HM3 again.

If you continue to have problems please try to uninstall HM3 from your Control Panel - Programs and Features menu. This will not affect your database, HUDs, or any other user-specific HM3 settings.
- Delete your C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\Kits folder*.
* If you can't see it, turn off the windows option that is hiding that directory.
- Delete C:\Program Files (x86)\Holdem Manager 3\ if you see it.
- Download and install HM3 again from this link.

If none of that helps:
- Please reproduce the problem and attach a screenshot and a detailed description of the problem.
- And a set of HM3log files.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Ich schaue hier doch gelegentlich rein
Also wenn da was mit C++ kommt, liegt das an Windows, wie Fozzy geschrieben hat.
Deine ursprüngliche Fehlermeldung deutet aber eher nicht auf ein Aktivierungsproblem hin, sondern dass du unsere Server nicht erreichen kannst. Das könnte ein temporäres Problem sein, könnte an deiner Firewall, deinem Internet Provider oder sowas in der Art liegen.

Naja, jetzt habe ich mir das noch weiter zerschossen ♦ Oder auch nicht, wer weiß ?
Ich kann meinen Key nicht mehr eingeben ! Da kommt dieselbe Nachricht. Ich wollte den einfach neu eingeben, aber nuja, keine Verbindung, alles andere läuft weiter einwandfrei.
Bei mir hat sich nichts verändert, bei der einen Session gings und auf einmal nicht mehr, so am nächsten Tag.

sry hab mich ausversehen mit dem Account meiner Freundin eingeloggt, hatte grad den Cache geleert und mich "zu schnell" hier eingeloggt, also ich bin Keption

so nomma umgeloggt !

Hast du denn deine Lizenz schon mal zurückgesetzt wie oben von Fozzy beschrieben?
Kannst du es mal über eine andere Internetverbindung versuchen? Das du nichts verändert hast, heißt ja nicht, dass sich nicht irgendwas zwischendrin verändert hat. Außerdem installiert dein PC ständig irgendwelche Updates, die sowas verursachen können.

Please reproduce the problem and send your HM2Logs folder in a support ticket with screenshots and a detailed description of what you were doing and what problems you were experiencing, with a link to this thread and your forum name.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Try to keep the posts in English. This way people with the same issue can use the information as well that doesn't understand German.

I had the same problem since a few days.

if i want to enter my serial code he writes me:

The license server could not be contacted. Make sure your computer is connected to the internet.
This may . and so on.

I uninstalled and reinstalled the HM2 and I also uninstalled and reinstalled Visual VC++. like fozzy wrote.

but it doesn't work
what else can i try?

thx goschf

Originally posted by goschf
I had the same problem since a few days.

if i want to enter my serial code he writes me:

The license server could not be contacted. Make sure your computer is connected to the internet.
This may . and so on.

I uninstalled and reinstalled the HM2 and I also uninstalled and reinstalled Visual VC++. like fozzy wrote.

but it doesn't work
what else can i try?

thx goschf

I have the very same problem and I did basically everything and still the same info "license server could not be contacted. Make sure your computer is connected to the internet". Obviously I have good internet connection, I think I tried everything I found on the internet, I even tried VPN, HM support told me they are not facing any issues but problem hanst disappeard. Any ideas?

Originally posted by goschf
I had the same problem since a few days.

if i want to enter my serial code he writes me:

The license server could not be contacted. Make sure your computer is connected to the internet.
This may . and so on.

I uninstalled and reinstalled the HM2 and I also uninstalled and reinstalled Visual VC++. like fozzy wrote.

but it doesn't work
what else can i try?

thx goschf

Please reproduce the problem and send your HM2Logs folder, with screenshots and a detailed description of the problems you were experiencing, in a support ticket with a link to this thread and your forum name.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Moreover- I tried to install HM3 and I also cant open it, altough I have never tried it before- there is an info "An error occurred. Pleae contact HOldemManager support. Klient i serwer nie mogą się skomunikować, ponieważ nie korzystają ze wspólnego algorytmu" which means more or less "client and server can`t communicate each other becaue they are not using the same algorithm." So maybe that can be some hint?

...