Hey there,
I can assure you that has nothing to do with discrimination - unfortunately though, we have quite the amount of scammers who try and obtain the $50 with fake IDs.
For that reason, we sometimes need to ask for a picture of you holding the ID to verify you are actually the owner.
Best regards,
Hadi
Hello there
I sent photos of my ID card on e-mail adress that is given to me in your e-mail (security@pokerstrategy.com). On home page of PokerStrategy says that it could take up to 2 working days to transfer. I send photos 2 days ago and I haven't got money yet. Is there any problem in transfer or anywhere else or should I just wait a bit longer.
Thank you and I apologise if the question is on wrong place.
The only answer to my ticket was "Unfortunately, we will need a foto of your face + holding your ID next to your face now. Otherwise we are not able to send you the money."
Not a line about a real reason to ask for my personal pic. Saying that "there are scammers" isn't enough reason, I have to protect myself as well, anyone can be a scammer. Anything can be done with my numbers and now my picture holding them.
I've been researching and I found a lot of people who didn't have to go through this, so there must be a something that differs me from them, and it's that 'something' that I want to know.
I'm not saying I'm not sending my pics, I will, when I have a real 'something'.
Originally posted by TheBu11d0g
[...]There may be many reasons wh customer support have asked for you to provide your required ID. [...]Maybe you could raise a ticket with Customer Support and ask them what the issues are with your supplied ID so that you are able to rectify them.
The new answer to my ticket was completely contrary to this:
"Unfortunately, I can't tell you the reason. If you do not want to send this picture with your face, we won't be able to send you the starting capital."
So, they are supposed to tell "what the issues are" or not?
Hey there,
basically, there seems to have been something that raised the suspicion on your ID - that doesn't mean much and happens frequently. However, we can't disclose the details for security reasons.
As a consequence, you have been asked for said proof of identity - I can understand if you feel concerned about sending personal information to an unknown site, but there is not much we can do now.
Should you choose not to do the ID check, you will not be eligible for the $50 only - if you decide to cash in yourself, you can profit from our first deposit bonus as well as earn StrategyPoints to unlock new learning content.
Hadi
I'll do as you people are asking, then.
Understand that I am only exercising my right to hold my suspicions too
Heh ur not the only one i had same problem..u know i send my id and my driver license to ..that dindt matter...well as u, i didnt send the picture with me holding the papers...i dont know... it seems a little too much...i had a problem like this with netteller when i tryed to get my money out fromm them they asked for a bill and i gave it to them and they said that is not my name on it (is normal im living with parrents) is my father name but they are so retard the addres from id it was the same with the bill's address..in fact wtf they want !? they ask for a bill to check the address not to se who is the owner of the house?! So yes we are right to be suspicious.
just bumping this thread up again as the same questions are being asked again & again . I hope this helps others in solving the ID check problems.
GL on the felt
