[Closed] Banned from Pokerstars - Advice needed

pay up. It's the right thing to do

I'm sure there's no way for them to actually hold u accountable for whatever happened (unless they have some sort of proof u are the culprit in which case u probably can't be helped ALSO AND I CAN'T STRESS THIS ENOUGH, I'M NO LAWYER OR LAW EXPERT!!!). I'd say it's important for u to keep a cool head and read everything they send u several times over and take ur time replying to them. Account hacking and abuse is always a touchy subject in online gambling but if u manage these things correctly and calmly I'm sure u'll be able to come to a reasonable solution.

Pokerstars are well within their right to bar you from using the software for any reason they see fit. I imagine in this case they are protecting themselves from people who commit fraud on their own account then claim "someone else did it".

No, I don't believe you are liable for the fraud, but you are liable to keep your account protected.

So I'm guessing they want a compromise where they will allow you to keep playing if you return the money they lost through your negligence to keep your account secure.

My advice is to not use the same password on your email and your PokerStars account.

You think that's heavy? Check this out!

We have received a complaint regarding your use of inappropriate language at our tables. After reviewing the chat log (see below), it was decided to warn you.

Chat observed:
Jackalof
its because of your grandpa forcing you to swallow? 2 2010-10-03 13:55:18

Originally posted by Ribbo
Pokerstars are well within their right to bar you from using the software for any reason they see fit. I imagine in this case they are protecting themselves from people who commit fraud on their own account then claim "someone else did it".

No, I don't believe you are liable for the fraud, but you are liable to keep your account protected.

So I'm guessing they want a compromise where they will allow you to keep playing if you return the money they lost through your negligence to keep your account secure.

This is the part as OP said is the easy fix though.

IDK about you but I can not even goto a local store and use a $100 bill or even a $20 without it
being put under a "UV" type light so the cashier can ensure it is a legit bill.

Poker Stars needs to stop allowing people to make deposits from CCs that are not in the account holders name
or put a safety net in place.

Someone from sweden wants to deposit into an account registered in the USA under a completely
different account name on the CC from the account holder on PokerStarsd and from an IP address
nowhere near anywhere the account holder has ever logged in from.

Come one this is a no brainer just suspend the transaction untill the ID can be verified. Ask for both
the photo ID of the PokerStars account holder AND the CC holder to be emailed in to verify they are
both involved and legit.

I think this hassle would be worth it for me if it meant there was 0 possibility for me to log in to
my account and find out I owe $$$$$$$ and lots of it because this safety net is not in place.

The thing I don't understand is why you owe $1,5k.
How does paying PokerStars $1,5k have anything with being able to use your account?
It's not like the guy stole $1,5k from Stars....He lost it! Hence PokerStars Clients are $1,5k the richer.

Kyle....i think it may be because VISA has built in insurance in that if your card gets stolen and used and you can show that, then you get your money back. Good for the cardholder, but i believe the store (or Pokerstars in this case) dont get the cash at their end. So a store would lose stock, or PS in this case would lose the money as it's already in other peoples accounts.

You got banned from the software with all the toughest players? How horrible! Now you can play against the softer competition of.... well any other poker site.

Originally posted by AussieIan
Kyle....i think it may be because VISA has built in insurance in that if your card gets stolen and used and you can show that, then you get your money back. Good for the cardholder, but i believe the store (or Pokerstars in this case) dont get the cash at their end. So a store would lose stock, or PS in this case would lose the money as it's already in other peoples accounts.

So PokerStars thinks KeKNoRRiS stole the credit card?

There is always more to these stories

Originally posted by justkyle88

Originally posted by AussieIan
Kyle....i think it may be because VISA has built in insurance in that if your card gets stolen and used and you can show that, then you get your money back. Good for the cardholder, but i believe the store (or Pokerstars in this case) dont get the cash at their end. So a store would lose stock, or PS in this case would lose the money as it's already in other peoples accounts.

So PokerStars thinks KeKNoRRiS stole the credit card?

Not at all.....but pokerstars are $1500 out of pocket (NOT $1500 richer) due to the transactions on his account, that's why they want the money. I was just explaining to you that stars is actually out of pocket for the amount, rather than having the money as you thought they might....

i think it's their view that the problem came from his account and is therefore his reponsibility, even though he's done nothing wrong. Harsh, but no doubt in the terms and conditions somewhere.....

Step 1. Visit http://www.pokerstrategy.com/online-poker-rooms/

Step 2. Sign up for a different site

Step 3. Profit!

its part of Pokerstar's overall strategy anyway

they loosen up their requirements to deposit ( lower verification requirements)

in order to make it easy for people to deposit.

If say they were to beef up their security requirements.

like using any of the MFA

http://en.wikipedia.org/wiki/Multi-factor_authentication

For example, US Federal regulators consistently recognize three authentication factors:

"Existing authentication methodologies involve three basic “factors”:
• Something the user knows (e.g., password, PIN);
• Something the user has (e.g., ATM card, smart card); and
• Something the user is (e.g., biometric characteristic, such as a fingerprint).
Authentication methods that depend on more than one factor are more difficult to compromise than single-factor methods." (FFIEC)

Other factors include : where the user is at ( GPS / Nationality boundaries )

While it can increase security , it will cost more and its troublesome ( hence deterring those who may or may not play online.

It would be no problem to those who really want to play and those who don't wanna play but those mariginal cases would be deterred

Those who are gold and above VIP scheme should get at least their OTP device

http://www.pokerstars.com/poker/room/features/security/token/

To prevent things like this from happening

Thanks for the many replies, send a reply to their last mail yesterday, so it's waiting time again.

Originally posted by Atoks
I'm sure there's no way for them to actually hold u accountable for whatever happened (unless they have some sort of proof u are the culprit in which case u probably can't be helped ALSO AND I CAN'T STRESS THIS ENOUGH, I'M NO LAWYER OR LAW EXPERT!!!). I'd say it's important for u to keep a cool head and read everything they send u several times over and take ur time replying to them. Account hacking and abuse is always a touchy subject in online gambling but if u manage these things correctly and calmly I'm sure u'll be able to come to a reasonable solution.

This is what I'm trying to do, I'm reasoning with them that indeed my account is my responisiblity, but that I have no control or whatsoever over deposits someone makes and that this can't be my responsibility. (But if they took the money allready in my account, it would be my fault and my loss)

Pokerstars are well within their right to bar you from using the software for any reason they see fit. I imagine in this case they are protecting themselves from people who commit fraud on their own account then claim "someone else did it".

Ofcourse they are, but I don't think this is very costumor friendly to do. Besides, the guy from the pokerstars team admitted that they know it wasn't me!

The thing I don't understand is why you owe $1,5k.
How does paying PokerStars $1,5k have anything with being able to use your account?
It's not like the guy stole $1,5k from Stars....He lost it! Hence PokerStars Clients are $1,5k the richer.

AussieIan is right about this. The company that took the payment is responsible for it by law and has to pay the credit card company back. This is to protect the costumors and the credit card companies and force the recieving company to take every measure possible.

What pokerstars basically did was that the 1500 dollars that they had to return to the rightfull owner, has been put as a negative balance on my account to cover this. As a negative balance is not allowed, my account cannot be used and I have to "top it up" in order to play.

I know I can play any other room and that I only lost like 50 dollars currently in the account, but I don't feel like I'm being treated honestly and fair. Mainly because if the fraudulent person created a new account, the same would've happened, without them having someone to blame for.

I would buy the OTP devices, but I'm still a small volume low stakes player, so this is not obtainable for me.

you don't need to buy them , u can claim them if u have enough FPP

the risk - effort balance probably kicks in after you are playing at higher stakes , then u need to spend that extra bit of effort to log in securely

Originally posted by 8979687

Someone from sweden wants to deposit into an account registered in the USA under a completely different account name on the CC from the account holder on PokerStars and from an IP address nowhere near anywhere the account holder has ever logged in from.

Come one this is a no brainer just suspend the transaction untill the ID can be verified. Ask for both the photo ID of the PokerStars account holder AND the CC holder to be emailed in to verify they are both involved and legit.

The problem with this is a lot of poker players travel regularly. Banning someone from logging in because its a totally different IP address would stop all the professional players who are travelling to a poker tournament.

I agree in principle to what you're saying, but in practice it just creates problems for their customer service in additional hours spent sorting crap out.

Originally posted by justkyle88
The thing I don't understand is why you owe $1,5k.
How does paying PokerStars $1,5k have anything with being able to use your account?
It's not like the guy stole $1,5k from Stars....He lost it! Hence PokerStars Clients are $1,5k the richer.

The original owner will make a chargeback and they won't have the $1,5k anymore.

Originally posted by Ribbo

Originally posted by 8979687

Someone from sweden wants to deposit into an account registered in the USA under a completely different account name on the CC from the account holder on PokerStars and from an IP address nowhere near anywhere the account holder has ever logged in from.

Come one this is a no brainer just suspend the transaction untill the ID can be verified. Ask for both the photo ID of the PokerStars account holder AND the CC holder to be emailed in to verify they are both involved and legit.

The problem with this is a lot of poker players travel regularly. Banning someone from logging in because its a totally different IP address would stop all the professional players who are travelling to a poker tournament.

I agree in principle to what you're saying, but in practice it just creates problems for their customer service in additional hours spent sorting crap out.

Offcourse, but if there is a payment from an unkown credit card with a different name than the account owners, from a different IP some alarm bells should ring no?