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[Closed] starting $50

6 Posts
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ernyyyy
Joined: 17.06.2009

Hello,
I've pass the quiz now and i did send $50 on my pokerstars account but i didn't notice it has to be a new account.Now its being verified.What can i do?Will I lose that?


5 replies
thunderbird56
Joined: 02.12.2007

Hi,

Please contact our Customer Support and explain the problem to them. They will be able to help you sort it out.

Regards,
thunder


ernyyyy
Joined: 17.06.2009

already done nobody ain't answearing.Now i already checked that you sometimes sleep there :-)


thunderbird56
Joined: 02.12.2007

Hi ernyyyy,

Please be patient. I'm sure they would get back to you in a few hours. ;)

Regards,
thunder


ernyyyy
Joined: 17.06.2009

The replied but i don't get it.I thought i have to creat an new account with starting money and the said me "Your starting capital is on the way ".I'm confused now


thunderbird56
Joined: 02.12.2007

Hi ernyyyy,

We have initiated the transfer of your starting capital. Now you need to wait for the process to complete which usually takes between several hours to 24 hours. In case there's any problem with your poker account and the transfer fails, we will inform you with further instructions.

Regards,
thunder