I signed up a couple months ago, passed the quiz, choose the room of my choice. Then I was asked to send ID and proof of address. I did this and now they want to phone me? I said they can call @2pm +2gmt? Why is this taking so long?
Originally posted by gavinrudolph
ok this lady just phoned me now. So she said it will take 48hrs![]()
Very nice Good Luck
hey gavinrudolph,
great to hear
another few minutes and this thread wouldnt exist ♦ patience is a virtue ♦ you will need it on the tables as well.
looking forward now to learning with you. have you checked out our strategy and video section yet?
smiles,
wendy
did you say cake? if im not mistaken, we do not offer the starting capital at cake poker. did you mean a different poker room?
i will follow up your case
I choose cake, even when the lady phoned she asked which room I signed up with and I said cake, she continued to next question.
Hi there gavinrudolph,
Congratulations on passing our ID check ![]()
Could you please send our customer support a ticket regarding your free $50 starting capital?
I can see that the request was made long months before but your account was just verified now. Will be ok, we just need to re-start it for you and my colleagues can help you with that.
Thank you ![]()
Ingrid
Hi Ingrid
I sent two tickets- one of your last post on this thread, and one asking if I can recieve my $50 at Partypoker. I signed up now using the PS150 code!
Originally posted by gavinrudolph
i don't know if they getting my tickets havent got a reply
The reply is coming now
Please be advised that due to an unforeseen technical error, the $50 starting capital is currently in Cake Poker's transfer requests. When the transfer fails you will receive another message from us informing you of the failed transfer.
Ok, so I asked cake to close my account with them and they confirmed that it has been closed.
Can we proceed to getting my capital on party now ♦
username tuffish
Originally posted by gavinrudolph
Please be advised that due to an unforeseen technical error, the $50 starting capital is currently in Cake Poker's transfer requests. When the transfer fails you will receive another message from us informing you of the failed transfer.Ok, so I asked cake to close my account with them and they confirmed that it has been closed.
Can we proceed to getting my capital on party now ♦
username tuffish
♦ you replied to the ticket as well?
Ingrid
Here's a copy of my ticket sent over 12hrs ago and no reply..
gavinrudolph,
12.07.11 21:37:
Hi Mark
Closed my cake poker account!
This is a copy of the email I recieved from them..
Hello Gavin,
Thank you for your email. We can confirm that your account is now closed as per your request.
Good luck for the future !
Please let us know if we can be of further assistance.
Kind Regards,
Jack
Cake Poker Support
Hi there,
I've just sent you a ticket ![]()
Your transfer is still in process. Once Cake Poker transfer fails, we'll be able to initiate your free $50 once more.
Thank you for your patience.
Ingrid
Originally posted by gavinrudolph
hey Ingrid how long till Cake Poker transfer fails?
I've asked them to cancel it manually now because I have a feeling its kinda stuck in the system. I'll let you know as soon as I received a reply ![]()
Thanks for following up on this!
Ingrid