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[1702] Everest Tournaments-all hands ignored

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PokerStrategy.com Elephant version number: 0.102
Please fill in the current version number, e.g. v0.69

Which operating system:
(x) XP
( ) Vista
( ) Windows 7

Which poker room:
( ) PartyPoker
( ) PokerStars
( ) Full Tilt Poker
( ) iPoker Network (e.g. William Hill Poker, Titan Poker, Mansion Poker, etc.)
(x) Everest Poker
( ) Others: ______________

Which game type:
( ) Cash Game (NL, PL or FL and which limits?)
(x) Tourney (sit and go & scheduled Tournaments)

Have you searched the FAQ:
See: FAQ
(x) Yes (but the problem isn't listed)
( ) No

Relevant screenshot available:
( ) Yes
(x) No (a screenshot is irrelevant concerning the problem)

Error messages in the logfile:
Where can I find the logfile on my computer? See here
( ) Yes (Please don't forget to post the logfile's content)
(x) No

In case of problems related to the database:
Was the PostgreSQL Database Service installed separately?
( ) Yes
(x) No (the Elephant has installed Postgres)

Have you read the database section in the FAQ?
See: here
() Yes (but the problem isn't listed)
(x) No

Problem description:
The import from everest Poker only works with cash-games. The import from Tournaments doesn't work. All Hands are ignored.
Does anyone have a solution for this behaviour?


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13 replies
mrk1988
Joined: 04.02.2007

Hey mwolfger,

I'm going to try to reproduce this issue. Please tell us the exact name of the tournaments you played!

It's important to know wether you played Freerolls / Steps / etc.. or something else.


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sarvam
Joined: 28.12.2009

Hey mrk1988,

Is really important tell the exact name of the SnG's?
Because I have two members that reported this problem but one of them don't know for shore the tournaments played (I have the HH files from this one).
The other one tell that have played DON's (don't have the HH's but he will send me soon).

Cheers.


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Maro99143
Joined: 13.04.2011

Same problem here.
All SnG played at Everest are ignored???
I'm playing 1$ SnG btw

Spoiler


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mrk1988
Joined: 04.02.2007

I'm on it!

We are in contact with the support team and are currently figuring out what's causing the problem.

It seems like Everest Poker changed the handhistory format so every handhistory looks like a playmoney game. Therefore the import engine is ignoring all tournament hands.

I'll keep you up to date!


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Hi, just wanted to confirm that I have the same problem.

I've only played about 4-5 SnG's but none of them are showing up in Elephant.

Hope you can fix it and thanks for a great program!


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Maro99143
Joined: 13.04.2011

Any progress in trying to resolve this problem?


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Hi all,

we're still in contact with Everest Poker and they confirmed a bug in their client software. They are working on it and there is nothing much we can do about this at this time.

We'll keep you updated, but please be patient.

Thx,
L


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Perolord
Joined: 15.12.2008

Damn... yesterday downloaded Elephant only for SNG for everest.. but now.. its not working =(((....

I hope that will be fixed...


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mrk1988
Joined: 04.02.2007

Originally posted by Perolord
Damn... yesterday downloaded Elephant only for SNG for everest.. but now.. its not working =(((....

I hope that will be fixed...

Hey,

we are still in contat with Everest Poker. As of now - there are no news about this issue.


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Perolord
Joined: 15.12.2008

any new news about the error?


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mrk1988
Joined: 04.02.2007

Originally posted by Perolord
any new news about the error?

Hey,

no good news yet. :(

As soon as we know more details, we will let you know proactively.


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lycoreus
Joined: 27.01.2012

any news about the bug?......its been about 8 months now ?(


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mrk1988
Joined: 04.02.2007

Unfortunately not.

However, there might have been an issue with everest poker / tournament support in PokerStrategy.com Elephant. We have this issue on halt at the moment.


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