Hi,
I talked with online support 3 days ago and asked if there is reload bonus and their representative -Laurie,replied that if I deposit $150 using code HOT150 I'll get $150 reload bonus. I gladly accepted this and deposited $150 but did not get any kind of bonus. When explaned this to Laurie she daubted that I used correct code so had to reasure her that I used corect code and that it is the reason I asked first if there is one and which code to use. Laurie replied that she will forward this to relevant department and that I should wait 24 hours before replied. 24 hours are long time gone so I sent another email myself to 888 support asking for explanation. Hoping to hear from them withing 48 hours . So now I have another $150 sitting on 888 and did not get any bonus and on the top of that I can not withdrew those $150 since they have this crazy policy that you need to wager certain amount before withdrawing money.
Here is transcription of my chat with 888 representative Laurie:
Please wait for a site operator to respond.
You are now chatting with 'Laurie'
Laurie: Hi , this is Laurie from ; thanks for chatting with me.
I noticed you are in the cashier, let's get you playing......
you: Hi Laurie :-)
Laurie: How are you doing today ?
you: Great thank you,was going to play but then saw that my pending bonus has expired today so was wandering is there a way for me to get another one if deposited ,please?
Laurie: OK
Laurie: May I have your username please
you: sure it's darkod80
Laurie: Thank you
Laurie: One moment please
Laurie: How much are you trying to deposit to claim an offer?
you: To be honest I haven't had any particular amount in mind since atm I have $500 on my account . Was just wandering if there is an offer ,so to see what amount suits me and 888 of course.
you: Not sure what you're offering,but lets say I was thinking about $50 to start with.
Laurie: Deposit using code HOT150 and get 100% reload bonus up to $150
you: If there is reload bonus ofc :-)
Laurie: you will receive your Bonus in pending installments of $10; each time you generate 100 Status Points, $10 will be released into your account up to 100% of your deposit amount
you: That sounds great to me Laurie . Thank you very much. I will deposit straight away. You have been very helpfull.
Laurie: Great
Laurie: How much ?
you: Ill deposit $150 for $150 reload bonus. I'll have 3 months to clear it ,is that correct?
Laurie: Yes that is correct
you: Cool,thanks a lot. Have a good night.
Laurie: Let me know how you get through with the deposit
you: will do
you: Just deposited $150 using HOT150 code
you: Congratulations! Your deposit has been approved. Summary Confirmation ID: 134746035341 Requested amount: US$150.00 Your account will be debited: US$150.00 Your bankroll will be credited: US$150.00
you: I do not see pending bonus atm but gues it takes some time for it to show.
you: Laurie are you there?
you: In transaction history it does not say I got bonus.
Laurie: One moment
you: Thanks :-)
Laurie: Are you sure you used the code??
Laurie: I am not seeing the promotion code being used
you: Yes,typed it allright HOT150.
you: Thats why I asked you if tehre is a code I need to use :-)
Laurie: Yes I understand
Laurie: Hmmm
Laurie: Ok
Laurie: Would you mind getting an instant bonus offer instead?
you: Well to be honest I would preffer reload ,used them a lot past year and really liked to clear reload bonus during 3 months period :-) IS not there a way for me to get it, I intend to play a lot so was hoping to rake those $750 during this period and earn $150 od reload bonus.
you: To be honest always liked the fact 888 offers them and most of the past year was on some deposit bonus,thats why 888 was my main site for past 12 months :-)
Laurie: OK I understand
Laurie: One moment
you: Sure ,thank you Laurie.
Laurie: Ok What I can do is forward this to the relevant department for and we would get a response from them in regards to the reload bonus offer. As you have said you have used the code.
Laurie: I would advised you to wait 24 hours for a response
Laurie: I do apologize for the inconvenience caused
you: Ok Laurie :-( And response going to be by email I guess?
Laurie: That is correct
