Pokerstars Hand History is wrong after the Server Restart

I post Only One example but all HH are like that what has been after the server restart.

PokerStars Hand #74900995701: Hold'em Limit ($0.25/$0.50 USD) - 2012/02/02 15:10:57 CET [2012/02/02 9:10:57 ET]
Table 'Konkolya IV' 10-max Seat #1 is the button
Seat 1: Hero ($6 in chips)
Seat 2: xxxx ($6.46 in chips)
Seat 3: xxxx ($10.84 in chips)
Seat 4: xxxx ($5.62 in chips)
Seat 7: xxxx ($10.58 in chips)
Seat 8: xxxx ($6.35 in chips)
Seat 9: xxxx ($4.56 in chips)
Seat 10: xxxx ($6.81 in chips)
xxxx: posts small blind $0.10
xxxx: posts big blind $0.25
xxxx: sits out
HOLE CARDS
Dealt to Hero [Ad Ah]
xxxx joins the table at seat #6
xxxx: folds
xxxx: raises $0.25 to $0.50
xxxx leaves the table
xxxx: folds
xxxx: folds
xxxx: folds
xxxx joins the table at seat #6
Hero: raises $0.25 to $0.75
xxxx: raises $0.25 to $1
Betting is capped
xxxx: folds
xxxx: calls $0.50
Hero: calls $0.25
FLOP [4s 4d 7d]
xxxx: bets $0.25
xxxx: raises $0.25 to $0.50
Hero: raises $0.25 to $0.75
xxxx: raises $0.25 to $1
Betting is capped
xxxx: calls $0.50
Hero: calls $0.25
TURN [4s 4d 7d] [3s]
xxxx: bets $0.50
xxxx: folds
Hero: raises $0.50 to $1
xxxx: calls $0.50
RIVER [4s 4d 7d 3s] [6c]
xxxx: checks
Hero: bets $0.50
xxxx: calls $0.50
SHOW DOWN
Hero: shows [Ad Ah] (two pair, Aces and Fours)
xxxx: mucks hand
Hero collected $9.09 from pot
SUMMARY
Total pot $9.25 | Rake $0.16
Board [4s 4d 7d 3s 6c]
Seat 1: Hero (button) showed [Ad Ah] and lost with two pair, Aces and Fours<---- This should Be Win with two pair
Seat 2: xxxx (small blind) mucked [Qd Qs]
Seat 3: xxxx (big blind) folded before Flop
Seat 4: xxxx folded before Flop (didn't bet)
Seat 7: xxxx folded on the Turn
Seat 8: xxxx folded before Flop (didn't bet)
Seat 9: xxxx folded before Flop (didn't bet)
Seat 10: xxxx folded before Flop (didn't bet)

same here!

Then I´m not the only one, I hope this is going to be Fixed, I stopped playing because of that as I dont want to go later all the HH throught to Fix them.

me too. thought pt3 is fucked up. when i clicked on my hud to see how i did on the respecting table i was shocked... then i checked my account balance and saw that hh are just wrong ;-)

I hope its going to be fixed soon... can somebody from Pokerstrategy.com help us with contacting the pokerstars support?

Originally posted by UXMALAGA
I hope its going to be fixed soon... can somebody from Pokerstrategy.com help us with contacting the pokerstars support?

Just write to support@pokerstars.com

PokerStars Hand #74901234518: Hold'em Limit ($0.25/$0.50 USD) - 2012/02/02 15:16:10 CET [2012/02/02 9:16:10 ET]
Table 'Carme' 10-max Seat #9 is the button
Seat 1: xxxx($5.72 in chips)
Seat 2: xxxx ($8.65 in chips)
Seat 4: xxxx ($4.31 in chips)
Seat 6: xxxx ($3.37 in chips)
Seat 7: xxxx ($12.85 in chips)
Seat 8: hero ($11.05 in chips)
Seat 9: xxxx ($7.50 in chips)
Seat 10: xxxx ($13.19 in chips)
xxxx: posts small blind $0.10
xxxx: posts big blind $0.25
xxxx: sits out
xxxx: sits out
HOLE CARDS
Dealt to Hero [6h 8h]
xxxx: folds
xxxx: folds
xxxx: folds
xxxx: folds
hero: folds
winner: raises $0.25 to $0.50
xxxx: folds
xxxx: calls $0.25
FLOP [Tc Ac 2c]
xxxx: checks
winner: bets $0.25
xxxx: calls $0.25
TURN [Tc Ac 2c] [Qc]
xxxx: checks
winner: bets $0.50
xxxx: raises $0.50 to $1
winner: raises $0.50 to $1.50
xxxx: calls $0.50
RIVER [Tc Ac 2c Qc] [7h]
xxxx: checks
winner: bets $0.50
xxxx: calls $0.50
SHOW DOWN
winner: shows [Kc Jc] (a Royal Flush)
xxxx: mucks hand
winner collected $5.44 from pot
SUMMARY
Total pot $5.60 | Rake $0.16
Board [Tc Ac 2c Qc 7h]
Seat 1: xxxx (big blind) mucked [Td 9s]
Seat 2: xxxx folded before Flop (didn't bet)
Seat 4: xxxx folded before Flop (didn't bet)
Seat 6: xxxx folded before Flop (didn't bet)
Seat 7: xxxx folded before Flop (didn't bet)
Seat 8: hero folded before Flop (didn't bet)
Seat 9: winner (button) showed [Kc Jc] and lost with a Royal Flush<-----this is really nice example:D
Seat 10: xxxx (small blind) folded before Flop

Hello Player,

Thank you for your email and for allowing us to be of assistance.

The issue you are having has been reported to our Programming
Team. They are currently working on a fix to be released in a
future update.

Unfortunately, we are currently unable to provide a time frame
for a resolution of this issue. However, we are aware how
important it is for this to be corrected and are working with
haste to get it fixed.

We apologize for any inconvenience caused and thank you for your
patience in dealing with this issue.

Thank you for choosing PokerStars.

Regards,

Sxxxxx
PokerStars Support Team

Same issue and i play on the euro tables.

Pokerstars are normally pretty speedy resolving issues so hopefully within a few hours.

Same problem here. I'm closing the client until a fix is released.

Originally posted by UXMALAGA
Hello Player,

Thank you for your email and for allowing us to be of assistance.

The issue you are having has been reported to our Programming
Team. They are currently working on a fix to be released in a
future update.

Unfortunately, we are currently unable to provide a time frame
for a resolution of this issue. However, we are aware how
important it is for this to be corrected and are working with
haste to get it fixed.

We apologize for any inconvenience caused and thank you for your
patience in dealing with this issue.

Thank you for choosing PokerStars.

Regards,

Sxxxxx
PokerStars Support Team

Thanks UXMALAGA for contacting support.

I guess we will just have to wait until they can get this fixed.

Best regards,
Gary

How will we know when it's been fixed?

Also, how do you fix hands that have been imported incorrectly?

Originally posted by PocketAcesJohn
How will we know when it's been fixed?

Also, how do you fix hands that have been imported incorrectly?

yes i too having the same problem please if some1 get an answer to this please inform

I fixed My Hand History Manually, Change Lost to Won and put the amount the winner got for example if the Failure hand is : Hero showed [Qh 8c] and lost with a straight, Four to Eight then Correct is : Hero showed [Qh 8c] and won ($x.xx) with a straight, Four to Eight, Saved these HH to different Folder and Then I purged in PT3 these sessions what were with Wrong HH and later Manually Imported the fixed HH to tracker again. and everything was fine. how to purge in PT3 you can find from here https://www.pokertracker.com/forums/viewtopic.php?f=45&t=17551

Edit: I hope you understand my english and explanations:D

I'll just rather wait for stars to fix it (can't take long) and request my hand histories since today and import them. Until than I'll just ignore PT3 results.

Requested hand history's are correct, just requested some. Don't know if this means the issue has been fixed or not though.

Originally posted by PocketAcesJohn
Requested hand history's are correct, just requested some. Don't know if this means the issue has been fixed or not though.

No they are not. I noticed that every hand since the update starts with "Pokerstars Hand #...." It used to be "Pokerstars Game #...." Don't know what that's about. HEM can't read them that way. I noticed there are also some mistakes along the way. Another problem is that my HUD doesn't work now, so I'm kind of stuck.

Originally posted by Pe6o0o

Originally posted by PocketAcesJohn
Requested hand history's are correct, just requested some. Don't know if this means the issue has been fixed or not though.

No they are not. I noticed that every hand since the update starts with "Pokerstars Hand #...." It used to be "Pokerstars Game #...." Don't know what that's about. HEM can't read them that way. I noticed there are also some mistakes along the way. Another problem is that my HUD doesn't work now, so I'm kind of stuck.

Since a PT3 update the requested histories are working just fine. I guess you need to wait for a HM update.

The problem is not the change of "game" to "hand" but the randomly wrong inserted "lost" insteast of "won" sentence like Uxmalaga outlined.

Even PS Support didn't see this, had to explain to them, that somebody that "collects" money from the pot, can't be "lost" in the summary.