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stars playing up

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UXMALAGA
Joined: 21.12.2010

problem here as well :f_mad:


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I think pokerstars is down


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PokerStars' response:

We are investigating the issues and will update once there is more information.

http://forumserver.twoplustwo.com/showpost.php?p=31662344&postcount=43


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EmanuelC16
Joined: 02.01.2010

It's GBT taking Stars down before relaunching FTP! _biggrin:


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UPAY4DINNER
Joined: 28.09.2009

Stars reply:

Hello,

Thank you for contacting PokerStars.

PokerStars is currently experiencing some problems with players
logging in.
We are reviewing the situation and we hope to have this fixed
shortly.

We will be considering refunds for materially affected players.
"Materially
affected" means you missed a considerable number of hands and
lost a
significant portion of your chip stack due to blinds and antes.
If you
believe you were materially affected by this issue, please email
us with the
following subject line:

"REFUND: T#_________, $X+Y, User ID"

Where "________" is the Tournament ID, "X+Y" is the buy-in of the
tournament, and "USERID" is your PokerStars User ID.

For example, "REFUND: T#123456780, $20 + 2, KidJoker"

For multiple tournament refund requests, please note additional
tournaments
in the text of your email. For example:

T#123456780, $20 + 2
T#123456781, $10 + 1,
T#123456782, $50 + 5
etc.

If you do not know the Tournament ID, you can find it in the
PokerStars
software using the playing audit feature. From the PokerStars
Lobby screen,
select:

'Requests -> Playing History Audit...'

Please also be aware that your refund request may take a few days
to be
processed.

We appreciate your patience and understanding.

Regards,

Stian
PokerStars Support Team


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pakicar
Joined: 13.01.2011

anibody knows what s hapening with stars??i can t log in


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cool so what will happen with knockout tours? i got some knockout fee from thos who were out :)) will they take it away or what?


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UPAY4DINNER
Joined: 28.09.2009

Originally posted by z1g1c4
cool so what will happen with knockout tours? i got some knockout fee from thos who were out :)) will they take it away or what?

Hey there,

It's best to contact PokerStars and they will assist you on this. I, personally have not been effected as I was not playing at the time.

I'm sure they will sort this out asap but getting the ball rolling with their support is likely a wise idea :)

Best regards,
Gary


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Zhusy
Joined: 17.01.2010

Seems like they messed up the update...


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http://www.pokerstars.com/poker/tournaments/rules/cancellations/

well it's damn not good... i was running good without those "sitting out" ppl...


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ThatGuyMatt
Joined: 03.12.2010

"Server Issues

In the event of a server crash, the hands in progress at every table will be restored by rolling back those hands. Each player's chip count will be reset to the amount at the beginning of the hand. In special circumstances, when a tournament needs to be cancelled because of a crash or some other reason, players will be compensated according to PokerStars' tournament cancellation policy."


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Why dont they block all the game and give us refund according to chip stacks..


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justkyle88
Joined: 07.05.2008

I just received these three messages:

Administrator: The tournament has been manually paused

Administrator: Tournament have been paused for technical reasons.

Administrator: Players have reconnected, normal mode has resumed [2012/02/21-11:21:29 ET]

It hasnt started back up though......


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RuLeR1988
Joined: 14.01.2009

Originally posted by PsyDC
Why dont they block all the game and give us refund according to chip stacks..

u were one of those who stealed chips from 8 siting out players?

because i was one of the 8 siting out players who watched a guy stealing my chips without couldnt do anything and i dont think its fair to be refunded according to yout chip stack

imo everyone should get back his buy in and ce' la vie


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Administrator: Due to a site problem, all tournaments which were running will be cancelled shortly, using the Roll Forward formula in our Tournament Cancellation policy.

We apologize for the inconvenience.

Administrator: This tournament has been cancelled and rolled forward. For details on how a roll forward works, see http://www.pokerstars.com/poker/tournaments/rules/cancellations/


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just got $37 for rolled forward 180man SnG ($4.5)...I was 11 out of 18


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UPAY4DINNER
Joined: 28.09.2009

Yes I believe the roll forward payments are being made already.


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