Official 888 Rep now active in this forum

Originally posted by TenZoSupra
Dear 888rep,

why did no Strategypoints transfer from 888 to Pokerstrategy? I play about a month and no SP is transfered?

Of course I m tracked and my 888 Nickname is showing on pokerstrategy as tracked.

I paused for a year and in the past it works but not now? How?

Thanks for help. If you need my nickname pls send me a private message.

Hey TenZoSupra,

This would depend on when you created your account. If you created the account after June 3rd last year then I would suggest opening a ticket with our customer support team.

Just scroll to the bottom of the page (after clicking the link above) and click the + sign next to "Open a new ticket'.

If you're account was created before this time, then unfortunately that was part of a former affiliation that ended 2 or 3 years ago.

Regards

Laz

Support BBadRussian blocked my account for no reason, ask to unlock. In my letters that I did not ask to block the account - Standard letter robots that face it. And three weeks. What should I do?You help me?

Originally posted by BigBadRussian
Support BBadRussian blocked my account for no reason, ask to unlock. In my letters that I did not ask to block the account - Standard letter robots that face it. And three weeks. What should I do?You help me?

support will be in contact regarding this issue so please check your emails.

I try to log into 888 live casino with the same username and password as I type when logging into poker client, but why it always says " wrong password " ?

Originally posted by meandi289
I try to log into 888 live casino with the same username and password as I type when logging into poker client, but why it always says " wrong password " ?

Please contact support@888poker and they will check your account out for you.

Originally posted by 888Rep

Originally posted by meandi289
Please contact support@888poker and they will check your account out for you.

The email address "support@888poker" is not recognized. Please fix it and try again.

Support@888poker.com maybe:f_eek:

Originally posted by Varune
Support@888poker.com maybe:f_eek:

Yes that's it, sorry for the typo.

Thanks, I'm waiting for their respond.

Sportsbook is just taking money. The money I lost isn't a lot but it's troubling as I occasionally bet hundreds. This morning $0.21 disappeared, and just now, I cashed out a bet for $0.76 but money wasn't returned to my balance. Please look into this.

Username: Magicadil

Edit: Just won another small bet for $1.46, money didn't credit to account. Sportsbook seems completely broken atm. Also sent email to support.

Originally posted by magicadil
Sportsbook is just taking money. The money I lost isn't a lot but it's troubling as I occasionally bet hundreds. This morning $0.21 disappeared, and just now, I cashed out a bet for $0.76 but money wasn't returned to my balance. Please look into this.

Username: Magicadil

Edit: Just won another small bet for $1.46, money didn't credit to account. Sportsbook seems completely broken atm. Also sent email to support.

It does sometimes take a little longer than usual for the money to be added to the account but give support a phone call and they will check it out for you.
http://888-external-en.custhelp.com/app/answers/detail/a_id/496/prod/243

Problem resolved, thanks. ^^

good

Dear x

This is the Operations Team at 888poker and we are contacting you with regards to your account with username x

Thank you for submitting your documents.

Unfortunately, the documents submitted was not Notarized. Therefore, we must take this time to firstly explain that "Notarized" is considered a certified document which is dated, signed and stamped by a Notary Public.

In this case, as we have already received your ID card, you could take this document to the Notary Public to be signed.

A Notary Public is a person who is authorized in your country to certify documented information that can be trusted globally. We can suggest that you search through your telephone book through the yellow pages, and try to locate your available Notary Public who you may be able to contact for this purpose.

We trust that through this explanation it has put your mind at ease and assured you that this process is entirely safe.

We look forward to hearing from you soon.

Regards,

Operations Team
operations@cassava.net

Explain to me why I have to this bullshit. Never had to do something like that in 8 years of online poker.

Originally posted by RhoNin69

Dear x

This is the Operations Team at 888poker and we are contacting you with regards to your account with username x

Thank you for submitting your documents.

Unfortunately, the documents submitted was not Notarized. Therefore, we must take this time to firstly explain that "Notarized" is considered a certified document which is dated, signed and stamped by a Notary Public.

In this case, as we have already received your ID card, you could take this document to the Notary Public to be signed.

A Notary Public is a person who is authorized in your country to certify documented information that can be trusted globally. We can suggest that you search through your telephone book through the yellow pages, and try to locate your available Notary Public who you may be able to contact for this purpose.

We trust that through this explanation it has put your mind at ease and assured you that this process is entirely safe.

We look forward to hearing from you soon.

Regards,

Operations Team
operations@cassava.net

Explain to me why I have to this bullshit. Never had to do something like that in 8 years of online poker.

This is just for added security purposes which a number of players are asked to do from time to time.
Just do as the Operations team ask and everything should be ok.

It's a very annoying process in my country and it's also not for free. I'm one of the highest raking players this year on 888, but once I try to cashout they withhold a very large amount of money for weeks. How is this justified?

Originally posted by RhoNin69
It's a very annoying process in my country and it's also not for free. I'm one of the highest raking players this year on 888, but once I try to cashout they withhold a very large amount of money for weeks. How is this justified?

I can understand your frustration but as I said it is just an added security measure that happens from time to time.

Im kinda curious how do you justify that u ban almost break even mtt players nowadays?
My friend has played 4519 games and is up 565$ after he cashouts the last mtt winnings his account gets blocked. His last withdrawal is going through but in an email 888 tells him to stay away from making new account at 888 Poker and partners.

What kind of support is this? Hes litterallly banned now, if he logs in the online support is unavailable for him and there was no explanation at all?

We are talking about a reg who is playing poker since a long time.

Greetings

888PokerBanAlmostBreakEvenMttPlayer

Originally posted by 888BansAlmostBreakEvenMttPlayer
Im kinda curious how do you justify that u ban almost break even mtt players nowadays?
My friend has played 4519 games and is up 565$ after he cashouts the last mtt winnings his account gets blocked. His last withdrawal is going through but in an email 888 tells him to stay away from making new account at 888 Poker and partners.

What kind of support is this? Hes litterallly banned now, if he logs in the online support is unavailable for him and there was no explanation at all?

We are talking about a reg who is playing poker since a long time.

Greetings

888PokerBanAlmostBreakEvenMttPlayer

I can't comment about your friends issues but you can advise him that he can phone support if he wishes.
The phone numbers can be found in the dropdown list in the Cashier.

Yep sure you cannot comment if player accounts get freezed only because of cashouts.
And that is what you guys do, not even asking about the name of this player, just telling the player that he has to contact 888 instead of trying to solve that issue.
Thats horrible support and sure he called them already but couldnt get through yet.

888 is bad. First of all they are switching currencys sometimes and try to scam you when you are cashin in already. They have terrible rakeback. Bad support, bad promotions and ban player accounts without warnings.

Greetings