Can't log in anymore via the client

I had a black screen last month and that was a reason I couldn't log in.
Only way to fix it for me was this:
Close our software, you will not be able to delete the required files while our software is open.
Press the Windows key.
Type in:
%temp%
Delete the all folders - you can chose to ignore the ones that cannot be deleted as they are being used by other applications.

After this I needed to do this:
In this case, please rename your user (or user.ini) file. You can manually navigate to the settings folder to locate the file:
Press the Windows Key.
Type the following or copy/paste into the area provided and press 'Enter':
%USERPROFILE%\AppData\Local
Locate and open our software's folder.
Locate and rename the 'user' or 'user.ini' file (it can be renamed 'user-old').
Finally, to complete the process, restart your computer.

Maybe this will help for you as well. It's just a guess.

Cheers,
SDK1987

Originally posted by SDK1987
Press the Windows key.
Type in:
%temp%
Delete the all folders - you can chose to ignore the ones that cannot be deleted as they are being used by other applications.

This doesn't work for me -- when I press the windows key on the keyboard there is no place to enter the above.
For my Windows 10 I need to press Windows-E (hold down the windows key and tap E before letting go windows)
Then there is a spot to type the above

A shortcut for the folder is %localappdata% instead of the %USERPROFILE% string
the PokerStars folder might be PokerStars.eu or PokerStars

Thanks for your replies. It has been resolved by the PokerStars support.
They said that the username was wrong, which is not possible because I had the "Remember me" option enabled...
But hey... it works... 🤷🏼‍♂️

Don't you just love computers?

When I was a computer tech in the early '90s, one of our main computers suddenly threw like a thousand memory errors in the space of a few seconds.
I logged a repair call thinking I had defective RAM.

They replaced the RAM, but the technician said, "It was likely an alpha particle hit"

Yeah right.

But it really is a thing, and can cause some random failures ---
https://www.eesemi.com/soft-error.htm

Now at least you have something to blame your glitches on...

Originally posted by VorpalF2F
Don't you just love computers?

When I was a computer tech in the early '90s, one of our main computers suddenly threw like a thousand memory errors in the space of a few seconds.
I logged a repair call thinking I had defective RAM.

They replaced the RAM, but the technician said, "It was likely an alpha particle hit"

Yeah right.

But it really is a thing, and can cause some random failures ---
https://www.eesemi.com/soft-error.htm

Now at least you have something to blame your glitches on...

Yeah, this is really a thing. There is a fascinating podcast about it: https://www.wnycstudios.org/podcasts/radiolab/articles/bit-flip
However, I think that this goes on PokerStars, not me.

Nice that you can log in again

Similar problem -- but only this time I cannot log in on my phone.
When I try, the login succeeds, but then it asks me to put in an code that was sent to me by SMS -- but no code is ever sent.

Instead, I get an email thanking me for enabling SMS verification.
I emailed support yesterday (live chat not available) but no answer yet

That's nasty. Is the problem now solved?

Originally posted by SDK1987
That's nasty. Is the problem now solved?

Not for me -- The reply I get from support is that my account needs verification -- I'm pretty sure I did that 11 years ago.
Worse, I cannot even open the cashier or the help tool in the client.

But the New Year's Bash ticket worked, and the tournament starts in 3min.
$125K up top -- wish me luck

I am also participating in the NY bash and I can log in, but it won't take me to the table...

I see a lot of people are having the identical issue right now: https://downdetector.com/status/pokerstars/

I logged in, and I am playing the New Year's bash, but I have no access to help or to the Cashier

I managed to enter the tournament at level 3 and it worked normally afterwards. I am already out unfortunately 😅

Yeah, it started working for me about 1 hr after the tournament started.