2 questions MB

Okej, i fixed my name on the moneybookers site, so it is now the same as my bank account name, but now i still dont get a dummy deposit on my bank account when i ask them to send a verification code.

Furthermore i still cope with this when i click on withdraw:

Skrill (Moneybookers), as an FSA (Financial Services Authority of the United Kingdom) regulated non-banking financial institution, is obligated to collect personally identifiable information.
A member of the Skrill (Moneybookers) team will be in contact with you shortly and will provide you with further information on the status of Skrill (Moneybookers) your account.

Which i dont understand because i have never had a member of the skrill team contacting me..

Can someone please help me ?

You just need to be patient and check your e-mail regularly. They will get in touch with you and explain everything. Usualy takes 2-3 days.

hi jaap,

how are you getting on? it's the weekend so maybe a little more patience is needed. have you written to Skrill support about this problem?
after 2-3 business days that you haven't received any reply, can you write in here again? we do not have insight into your account but we can try to help you follow up.

regards,
wendy

Originally posted by purplefizz
hi jaap,

how are you getting on? it's the weekend so maybe a little more patience is needed. have you written to Skrill support about this problem?
after 2-3 business days that you haven't received any reply, can you write in here again? we do not have insight into your account but we can try to help you follow up.

regards,
wendy

+1

any news here?! ^^

I clicked the withdraw button on thursday but up to now still no reply, also i didnt recieve a 'dummy deposit'' on my bank account yet, so guess i ll just wait

Hey jaap6666,

Yeah, just seems like the situation is that you need to wait around and be patient with them.
I'm sure you will have a reply on Monday/Tuesday from them.

They have always been quick with me.

Regards,

Kyle.

Hey there, still no response on my mail, or a dummy deposit on my bank account
But i just sended an email to pokerstrategy@moneybookers.com so i hope to get a response in 48h or so, as it was stated =P

3 days later and still nothing, starting to doubt now if they will ever let me withdraw..

Hi jaap6666,

I will try to help you to speed up the reply - this is very strange as usually they reply very fast, but first please send me your Moneybookers email address or ID.

BR,
Natalia

I got a message yseterday on my mail that stated that i had to make a copy of a bank transfer and of my Identification card and send it to verification@moneybookers.com

Directly did that yesterday and they said it usually takes 2-3 business days so i hope it is all fixed at the end of the week, i ll let u guys know!

Thank you for the update. It should not take long from now

Thazar

Got everything verified except for my bank account, i'd send them an email 3 times now but i still dont get the dummy deposit on my bank account
and im 99% sure all the bank info i entered is correct, What else could it be?

Hey jaap6666,

I would be happy to help you straight away, but for this I need to know at least the email address you're using with Moneybookers. If you would like me to forward them your case and why is the verification delayed - please drop me and email.

Best Regards,
Natalia

thanks for everything, it all works now!!