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streamXQQ
Joined: 25.05.2012

Hello!
So today i passed the quiz, i waned to recive 50$ bankroll to William Hill poker.
So i uploaded scan of my passport, after few minutes i recived e-mail saying that there was problem with documents and they want me to sand other pic, what to do? all i can scan is my drivers license!, i realy dont have any utility bill that provides my adress.
If the problem is adress maybe i can scan my confrimation letters from google AdSense, Moneybookers, or maybe Neteller + card?
Thanks! :)


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TonyRice
Joined: 30.01.2010

Hi streamXQQ

Thanks for joining us at PokerStrategy.com :)

Our security team like to make sure they give good thorough checks but if you are who you say you are i'm sure there is nothing to worry about.

I don't know the ins and outs of the checks so i'm not sure what they will expect. You can contact the PokerStrategy.com customer support team by sending them a "ticket" in which you can explain your case and circumstances and those guys will let you know if they can accept any of those things you mentioned. To send a ticket just follow this link:

Customer support tickets

Once you get a reply (which hopefully won't take long) you will notified on the PokerStrategy.com homepage just underneath you status information. If i remember rightly you will be notified by email too that you have a ticket waiting :)

Hope you get things sorted out soon and we see you around the place posting.

All the best
Carl


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