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Moneybookers closing my account (investigation pending)

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danielesp
Joined: 14.09.2007

I just saw that in this forum is a representative of MB, so I hope I can get an answer from him.

Two-Three days after receiving a transfer, MB asked me for some documents, as well as restricting my transfers until I send those documents. After I send them, I receive another email, telling me that my account will remain close, and that an audit will take place. They only tell me to visit Section 17 of the Terms and Conditions.

This happened last week, and now MB doesn't even answer my emails. WTF??
Sara (from Spanish community), has communicated with them, and they have not answered her either.

I never have had any kind of problems, nor with any site or neteller. Something seems really fishy about all this. Be careful. I hope MB representative can help me in some way...


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6 replies
UPAY4DINNER
Joined: 28.09.2009

Hey danielesp,

Sorry to read of your frustrations. I am sure Sara is working very hard to get this solved. You can always use our VIP email service pokerstrategy@skrill.com

Best regards,
Gary.


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CheckRaise1990
Joined: 20.09.2012

Hello Daniel

Did they ask you to send the usual ID-check + a picture of a certain text which you had to handsign?

Thanks in advance for your answer
Pieter


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danielesp
Joined: 14.09.2007

@HollyMichelle: Thanks, I already email them.

@CheckRaise1990: They asked me for ID + address proof.


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Any news on this? i've heard stories that MB just locks accounts for no reasons, Im starting to be afraid of using them. Currently my account is locked as well.


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danielesp
Joined: 14.09.2007

I forgot to update this. After a few weeks, they decided to close my account and charge me 150 Euros. Then I threat them and somehow it worked, and they gave me my money back. So I guess I cant complain.


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UPAY4DINNER
Joined: 28.09.2009

Glad it got resolved then :)


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