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None of HM's working

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Woofex
Joined: 11.03.2011

Hi, so i was using HM1 for over a year now,and like couple days ago bought a new PC,installed HM1 and it's not working when i try to start the HM1 this table shows up then i installed HM2 and when i try to start the program,it stops here please really need some help,wanna start the grind soon as possible, thank you and sorry for my English.


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4 replies
netsrak
Joined: 11.03.2006

Your HM installation is corrupt, i guess you didn't use the full installer from our download page: http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe

Install this full setup and after this is running you can install the latest beta update again.


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Woofex
Joined: 11.03.2011

Done it,still the same problem...


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netsrak
Joined: 11.03.2006

Then i guess there is something wrong with your windows installation. Please make sure that all service packs and important windows updates are installed.
If you still get the same error please try this:

Reinstall Microsoft .NET Framework:

If Vista/XP:
1) Download and run this uninstaller - http://www.holdemmanager.com/downloads/dotnetfix
2) Install this one: http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe

If Windows 7:
1) Download and run this uninstaller - http://www.holdemmanager.com/downloads/dotnetfix
2) Install this one: http://www.microsoft.com/download/en/details.aspx?id=17851

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).


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Woofex
Joined: 11.03.2011

Reinstalled net frame work and service pack did some windows updates and HM2 works,HM1 still not working but it's fine gonna buy license for HM2.Thank you for helping.


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