The first comes from a woman on a Mediterranean cruise. She complained about the sea being too loud, claiming it had prevented her from having a decent night’s sleep during her holiday onboard. She also suggested that the cabins be “better sound-proofed against the sounds of the sea.”
A gentleman on a two-week Caribbean honeymoon cruise with his wife complained about the lack of ceremony accorded the couple’s newlywed status. He expected the staff onboard to dress their cabin in white, strew rose petals for them each morning and deliver champagne and strawberries each day via a private butler. The grousing groom admitted that he didn’t request the measures in question, but expected the staff to know the couple were just married and offer special treatment accordingly, at no extra cost.
A woman on a cruise departing from Southampton informed the travel agency that she had been forced to reschedule her cruise holiday after failing to bring her passport with her when she turned up to board the ship. She believed she only needed her passport when going on a fly-cruise, and blamed the cruise company for not texting her the day before to remind her to take the document.
A couple on a Mediterranean cruise complained about their captain being “rude” and selfishly failing to comply with their plans, despite them leaving him a detailed note. The couple left the note for the Captain in the morning to let him know they would be returning to the ship two hours later than the planned departure time due to having “too much to do in-port,” but the Captain chose not to wait, departing as scheduled. The couple were forced to catch up with the ship at its next port stop the following day — and wanted compensation for their accrued travel costs.
A young woman on a Hawaiian cruise contacted the customer service department and demanded to know why she didn’t see Gary Barlow on her cruise. She explained that she had “heard that Gary Barlow was once on the same cruise” and that she expected to see him on her cruise, as well.
A man who voyaged on a summer cruise around Alaska complained about the weather: It wasn’t as warm as he’d expected. According to the disgruntled passenger, “all cruises are meant to be hot.” The man then demanded compensation for having to buy warmer clothing — as he “had only packed minimal clothing for the expected hot weather” – explaining that his expectations of being able to swim in the swimming pool each day and “get an impressive tan” had not been met.
An elderly couple who went on a cruise around France and Spain asked for a full refund because the team onboard did not provide them with a packed lunch each day, after arriving in port, to take with them when leaving the ship.
A woman on a Celebrity Cruises ship asked for a full refund in June last year, simply because she didn’t see any celebrities onboard. According to her comments, the company was guilty of false advertising due to the lack of actual celebrities on the ship.
A couple from Yorkshire contacted their travel agency to complain about the kindness of the staff onboard their cruise in October, explaining that they had to spend “a lot more money than planned in tips due to the excellent service.” The couple were seeking some compensation for the cost of the tips given out.
And finally … in January this year a woman called to express her disappointment with her inside cabin not having a window to the sea. Furthermore, she said, she couldn’t understand why nobody onboard was able to install a window for her so she could enjoy the view, and she expected better service next time.
