NetBet First Deposit - Temporary delay for welcome offers ???

I’m afraid patience is key in this kind of situation.
Hopefully you get you’re first deposit bonus soon.

Off course you can always send a ticket to our customer support as well.

Good luck with playing on Netbet and if you have more questions don’t hesitate to ask them.

Cheers,
SDK1987

NetBet Poker Strategy point
Date SP BP Total
2015-09-01 0.18 0.00 0.18
2015-09-06 0.60 0.00 0.60
2015-09-07 1.20 0.00 1.20
2015-09-09 0.18 0.00 0.18
2015-09-10 0.06 0.00 0.06
2015-09-15 0.90 0.00 0.90
2015-09-13 pending
2015-09-16 pending
2015-09-17 pending

why pending strategy point?

Hi Deniavigacil,

it will say pending if we dont have a report from the pokerroom yet,

Regards/ Rompas

Originally posted by deniavigacil
Registration : Ags 06 2015 - 06:54 WIB (Western Indonesian Time) UTC/GMT +7 hours

Welcome to NetBet Poker
Thank you for registering with NetBet. Don't forget to claim your €20 and start enjoying our room risk free. Make a €20 deposit with the code FREE20 and immediately receive €20 CASH.

Received $ 10.00 free cash : Ags 06 2015 - 17:13 WIB

G*******, $ 10.00 in free cash has been added to your NetBet Poker account.

Make a €20 deposit using the code FREE20 and get even more:

- $35 extra cash
- 200% bonus up to €1,500
- access to all games and buy-in levels
- instant Silver member status on PokerStrategy.com

Learn about all the benefits of a deposit on top of the free money you already have.

Good luck at our tables.

First Deposit $20 : Sep 16 2015 - 06:40 WIB

Thank you for your recent first deposit. Unfortunately a temporary technical issue means that whilst your deposit was processed successfully your welcome offers have not been automatically applied. We apologise for any inconvenience caused.

Please rest assured that our customer service agents are working to discover what has happened and will be in contact shortly with more details.
There is no need to contact us - we'll be in touch as soon as possible!

Note: Make sure to log into the poker software and choose your screen-name. Bonuses cannot be credited if this step has not been performed.

Good luck at our tables.

from : support@netbetpoker.com
respon to my problem Unfortunately a temporary technical issue means that whilst your deposit was processed successfully your welcome offers have not been automatically applied.

Thanks for your email.

Please be informed that your account is currently restricted fro bonuses as we can see that there is a mismatch between your registration IP (from Jakarta Raya) and your registered city (Depok).

Therefore, we kindly ask you to explain this difference and confirm which address is your actual one.

If you have any more queries please do not hesitate to contact us.

Kind regards,

Giulia

Customer Support NetBet Poker

Llive chat with Ryan
Ryan : Hello deniavigl. How may I help you?

deniavigl : (paste respon email form suport Giulia)

deniavigl : my address/registered city is Depok, i use mobile cdma modem and my work location in surabaya

Ryan : Ok, let me check this for you

deniavigl : my curently ip in account (bonus page in app) "All transactions are subject to strict security measures.
Your current IP address 114.79.28.206 has been registered. In cases of fraud or abuse, it may be used as part of an enquiry. "

Ryan : Thank you for your confirmation. This information has now been saved to your file

deniavigl : IP INFORMATION 114.79.28.206
General IP Information
IP: 114.79.28.206
Decimal: 1917787342
Hostname: 114.79.28.206
ASN: 18004
ISP: PT. Wireless Indonesia
Organization: PT. Wireless Indonesia
Services: None detected
Type: Wireless Broadband
Assignment: Static IP

Geolocation Information
Continent: Asia
Country: Indonesia id flag
State/Region: East Java
City: Surabaya
Latitude: -7.2492 (7° 14′ 57.12″ S)
Longitude: 112.7508 (112° 45′ 2.88″ E)

Ryan : Thank you

deniavig***l : Speedtest Information my ip is 114.79.28.77

IP INFORMATION 114.79.28.77
General IP Information
IP: 114.79.28.77
Decimal: 1917787213
Hostname: 114.79.28.77
ASN: 18004
ISP: PT. Wireless Indonesia
Organization: PT. Wireless Indonesia
Services: None detected
Type: Wireless Broadband
Assignment: Static IP

Geolocation Information
Continent: Asia
Country: Indonesia id flag
State/Region: East Java
City: Surabaya
Latitude: -7.2492 (7° 14′ 57.12″ S)
Longitude: 112.7508 (112° 45′ 2.88″ E)

Ryan : Ok, however, for the time being, everything is now up to date on your account, Is there anything else that I can help you with?
Thank you for your chat. Feel free to contact us again.
Ryan has closed the chat.

Finally

1st part free $20 Released Sep 29th 2015

Thank you for contacting us about this matter.

I can inform you that I have now credited the first part of your FREE20 bonus.
The second part will be added in 7 days time.
https://poker.netbet.com/eu/promotions/promo_page/welcome/free20
I have also activated the Welcome Offer 200% bonus.
https://poker.netbet.com/eu/promotions/promo_page/welcome/welcome

If you have any more queries please do not hesitate to contact us.
Kind regards,
Roy
Customer Support NetBet Poker

Hi,

glad to hear it got solved finally good luck at the tables

Regards/Rompas