Dear Ms. Rawat,
We write regarding your recent contact to us with respect to your account closure.
Following a security review of your NETELLER e-wallet, we are not satisfied with the activity on your account, therefore, it has been concluded that it will remain closed and the remaining balance will not be made available to you.
We know this must be frustrating for you, but we have not made this decision lightly.
Unfortunately, due to our security protocols, we cannot tell you the exact reason for our decision. This is because we cannot risk giving unscrupulous internet users an inside look into how to circumvent our security systems. We understand that it is very unlikely that you personally would do such a thing; however, this is a necessary step to help protect the security of all of our members and merchants.
Kind regards,
Selda M.
Global Member Service
Refunds Specialist(B1311)
