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Cannot change my username with the sended link from Pokerstrategy

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irebuyalot
Joined: 07.07.2016

Hello,

I have choosen Ladbrokes as my software for the €30 free bonus. Did everything u guys asked, but still do NOT have the money after almost 94 hours... On Ipoker u have two usernames i guess. One when u registering... And one when u open the ladbrokes poker software for the first time(they ask u for a second username>?????)

I cannot change my username trough the link in the email u guys send from Pokerstrategy because the link says: Internal error..

If i open my first Ladbrokes email it says on the right top of the email that my ID is : irebuyalot.. I guess then that this should be the name Pokerstrategy could send the money to instead of irebuyalot666.

When i open the ladbrokes software it says : Username: Irebuyalot
Password: XXXXXXX

So im 100% sure now that my username is irebuyalot and not irebuyalot666

Thanks in advantage!

Nik


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2 replies
Lazza61
Joined: 23.03.2011

Hey Nik,

Welcome to PokerStrategy.com :welcome:

The best thing to do would be to open a ticket with our customer support team.

Just scroll to the bottom of the page (after clicking the link above) and click the + sign next to "Open a new ticket'.

They should be able to fix that and restart the transfer of your free bonus.

Regards

Laz


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irebuyalot
Joined: 07.07.2016

Thanks a lot for your help... I appreciate it


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