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question about 12 month silver package

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munkey7
Joined: 22.09.2011

I paid for my 12 month silver status a little while ago and was just wondering if it would automatically be billed to me again once my 12 months were up?


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Marta
Joined: 06.12.2010

Hey munkey7,

it depends on the option you've chosen - if you unticked the box, automatic billing will not occur.


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munkey7
Joined: 22.09.2011

ok ty.


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munkey7
Joined: 22.09.2011

sorry to bother you again but how do i get to the page where it has that check box? Can't find it anywhere:f_o:


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Head Admin
Marta
Joined: 06.12.2010

No worries, you are not bothering me. :)

After the purchase, you cannot uncheck the box yourself - it disappears. If you would like to cancel the recurring payment, please let me know. Your order expires on 2017-03-31.


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munkey7
Joined: 22.09.2011

Hi Marta. Yeah could you please cancel the recurring payment. thanks so much:f_thumbsup:


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Head Admin
Marta
Joined: 06.12.2010

Hey munkey7, I have forwarded your request to our finance department.


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Head Admin
Marta
Joined: 06.12.2010

Originally posted by munkey7
Hi Marta. Yeah could you please cancel the recurring payment. thanks so much:f_thumbsup:

I have checked this with our finance guys and they informed me that you have purchased a yearly package till end of March 2017 which is not recurring. All good then. :)


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