Poker tracker hands not being displayed

Hi munkey7,

If your HUD is working fine, that tells me your hands should be importing correctly. It is weird if you don't see those in your reports. Have you added some filters there? Is your player alias set up correctly?

Regards,
la55i

I'll mess around with it some more and see if i can fix it. Thanks

Hey munkey7,

I'll move this to our 'Poker Tracker' board where you should get more answers.

Regards

Laz

Please check to make certain that you are looking in the proper section of PokerTracker – cash game data ($) and tournament data (T) are separated if you have imported only one type of data you would not see it in the other section.

If you are looking in the correct section check that you do not have any filters set as filters may keep data from appearing. If there is any text in blue in the left hand sidebar it is filtering; click on that drop down and change it to All (or uncheck all checkboxes) to remove those filters. There are also filters for Hand reports above the report, specifically the checkbox labeled “Show Marked Hands Only” and the drop down for tagging. Make certain that checkbox is unchecked and that the drop down says No Tags Selected by unchecking any checked tags and you may begin to see data.

If you have no filters enabled, please try resetting the report to the default state. To do this, right click the report and choose Configure Report. In the window that appears, click Restore to Default and click OK. This may cause your data to begin displaying properly again. If none of that helps then please attach a screenshot or two here or in a Support Ticket so we can see what is going on.

- Rob