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PokerStars unreasonably block my account

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Yesterday evening, received the following message

Unfortunately, following a new thorough review of your account, it has been determined that it will remain suspended. This is so as we believe you have engaged in activities which violate our Terms of Service particularly those listed on section 5.9 Fraudulent Behaviour.
Please refer to the link below for more information on our Terms of Service, most notably sections 2.3 and 5.9 which relate to matter at hand.
http://www.pokerstars.uk/poker/room/tos/
Your remaining balance will be withheld to offset any financial loss incurred by us.
We apologize for any inconvenience this may cause and wish you all the best with your poker endeavours outside of our tables.

No lawful action has been made, the Deposit made with your skrill, played poker and do sports betting, confirmed my account by sending relevant documents(successfully adopted). Waiting for explanation from the administration room. A total of 370$


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3 replies

Moderators can you help me?


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Lazza61
Joined: 23.03.2011

Hey ward87,

We would love to be able to help but there is little we can do when it involves security matters. Your best option is to try to maintain a dialogue with them.

What do they claim you did to breach the Terms of Service?

Regards

Laz


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Now I received the following message:

We would like to remind you of the conditions you agreed to abide by when you registered your Stars Account. These can be located at:

http://www.pokerstars.com/poker/room/tos/

1.3. We reserve the right at any time to request from you evidence of age in order to ensure that minors are not using the Service. We further reserve the right to suspend or cancel your account and exclude you, temporarily or permanently, from using the Service if satisfactory proof of age is not provided or if we suspect that you are under age.

3. AUTHORITY. Rational Group retains authority over the issuing, maintenance, and closing of Users' accounts on the Site. The decision of Rational Group's management, as regards any aspect of a User's account, use of the Service, or dispute resolution, is final and shall not be open to review or appeal.

4.3. You will need to provide us with certain personal details about yourself (including details regarding your methods of payment) for the purpose of using the Service. Our control of the information provided by you shall be subject to our Privacy Policy.

Based on the documentation and explanation you have provided us and the results of the investigation that we have conducted, your account has been closed.

First, they say that I break the paragraphs 5.9, 2.3, is now completely different. I'm sure there's nothing I could break, I don't even really have time to play.


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