888 blocked my account

Originally posted by kloe888
888 blocked my account (240$) with this message:
''Unfortunately the document submitted has failed our security checks.
Your account has failed our routine security checks which have led us to discontinue your membership.''
After to send only my ID I sent them Passport and Driver licence. The same documents registered, verified and accepted by Pokerstars, Partypoker, Neteller, Skrill, Webmoney and Paypal. I really don't know what can I do... Need some help...

Can I please have your poker user name?

Thanks for your help, my username in 888poker is kloe888

Why 888poker don't use a webcam to verify my documents and identity ?

This is the answer of 888Poker when I ask why they closed my account:

''Response (12/06/2018 08.28 PM)
Dear Ysabel,

This is the Operations Team at 888poker and we are contacting you with regards to your account with username "kloe888".

Unfortunately the document submitted has failed our security checks.

Your account has failed our routine security checks which have led us to discontinue your membership.

This is a discretionary decision, and as indicated in our Terms and Conditions, we reserve the right to terminate your membership, and so in accordance with these conditions, your account with ourselves has been permanently blocked.

Thanks for your cooperation in this matter.

Regards,
Operations Team
operations@cassava.net

Creo muy importante resaltar que mande mis documentos venezolanos originales, ningun documento forjado o falso, escanee mi pasaporte, mi cedula de identidad y mi licencia de manejar. Los mismos documentos que verificaron y aceptaron Pokerstars, PartyPoker, Neteller, Skrill, Webmoney y Paypal.

Originally posted by kloe888
Creo muy importante resaltar que mande mis documentos venezolanos originales, ningun documento forjado o falso, escanee mi pasaporte, mi cedula de identidad y mi licencia de manejar. Los mismos documentos que verificaron y aceptaron Pokerstars, PartyPoker, Neteller, Skrill, Webmoney y Paypal.

English:
I think it is very important to highlight that I send my original Venezuelan documents, no forged or false documents, scan my passport, my identity card and my driver's license. The same documents that verified and accepted Pokerstars, PartyPoker, Neteller, Skrill, Webmoney and Paypal.

Hi kloe888,
I hope that this can get resolved.
Please post in English in this forum -- you can use Google Translate to save time if necessary. It isn't perfect, but it does OK

All the best,
VS

Thanks for translating, and sorry

Waiting for 888Rep's answer...

To 888Rep, I got my account back.
Thanks you for your help.

Originally posted by kloe888
To 888Rep, I got my account back.
Thanks you for your help.

Your welcome.