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Bebabcsinya
Joined: 01.12.2016

Hi Everyone

I am reaching out to you because Pokerstars just dediced 3 days ago (12th Sept) to suspend me from playing at their site temporarily. This is their e mail:

Based on a routine review of your Stars Account which indicated unusual play patterns, we have started a more detailed review of your account and play. At this point, we must ask that you provide us with some information that will help us to resolve this issue.

Explain in detail, any relationship you have with the following player(s):

'Michaelboa1'
'LordKocho'

Next, please review the hands copied below and explain your strategy and thinking during the play of the hands.

The account privileges of your Stars Account, have been suspended pending the outcome of our review. Playing on our platforms during this time will cause any such account to be closed and the funds therein confiscated. Please respond in full within 48 hours. Your cooperation will help bring this matter to a close promptly.

I wrote them an answer in less then 2 hours of receiving their e-mail. What is worrying me though is that they still havent sent me a response, my account is still frozen. Is there anyone who went through a process like this and who could tell me how long is it going to take?

Thank u all and have a great day


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Super Moderator
VorpalF2F
Joined: 02.09.2010

Hi Bebabcsinya
As the email said, this appears to be a routine review.

I wouldn't worry at this stage.

Also, I should point out that there is nothing anyone at PokerStrategy.com can do.

I wish you the best...
VS


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djukaZg
Joined: 13.04.2008

Originally posted by Bebabcsinya

I wrote them an answer in less then 2 hours of receiving their e-mail. What is worrying me though is that they still havent sent me a response, my account is still frozen. Is there anyone who went through a process like this and who could tell me how long is it going to take?

Prepare that you will wait for days... Especially if they want more answers after your first answer.


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Moderator
SDK1987
Joined: 12.11.2008

Patience will be key I'm afraid, but hopefully you have a good answer already.


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