Been playing at 888poker for about a month. Verified ID at the start. Account access has been disabled out the blue with a balance remaining. Emailed and no response received since yesterday and phone number temporarily unavailable. Anyone had anything similar? Pointers as to how to take it further?
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Originally posted by Simong85
Been playing at 888poker for about a month. Verified ID at the start. Account access has been disabled out the blue with a balance remaining. Emailed and no response received since yesterday and phone number temporarily unavailable. Anyone had anything similar? Pointers as to how to take it further?
Hi Simong85,
Welcome to PokerStrategy.com! 
Be patient.
888 Poker customer service can take a while -- especially lately.
Usually these things eventually sort themselves out.
Some suggestions:
Avoid strong language in your emails or phone calls. The person on the other end is the gateway to your money -- you want them to want to help you.
Be prepared to send them copies of your ID, proof of address and so on.
Best of luck :gl:,
VS