Pokerstars client crashes

Hi ToddBrunson,
Another problem is that HM2 is no longer supported, so if there is any negative interaction between those two, it won't be resolved.

FWIW, I have had no problems with PokerStars client recently.

Cheers,
VS

Hello VorpalF2F!

I have been thinking about what your wrote, maybe this is problem hm2 support ending. But if it ending why offer the hm2 update new version. I update about 2 weeks ago and yesterday offer again newer version.
And only ps client crashed and hm2 run well. But i will try tomorrow i play without hm2 and i will see ps client wheather will crash or won't.
I don't buy Hm3 because my pc too old and doesn't run Hm3 and i don't want buy new computer only this. And if we counted ps aurora system and Hm3 i have to buy very powerful computer if i want run fast and good.

But thanks your advice i will try without Hm2.

Originally posted by ToddBrunson
But thanks your advice i will try without Hm2.

Let us know how it turns out.

I didn't know that HM2 got a new version such a short time ago.
I haven't used it in years.
I might even be wrong about it being out of support.
Their support page is still live. https://support.holdemmanager.com/support/product/1
Perhaps trying to contact them would yield results.

Best of luck :gl:,
VS

Hello!

The problem was solved i update the lastest hm2 version, and today i can play 2 hours two times. So you had right the problem was the hm2.
When i entered the hm2 the program wrote some errors the previous version. I hope only this was the problem. But today ps worked well.

Thanks VorpalF2F!

Glad to hear that it got sorted out!

Cheers,
VS

But today came again the same problem, only one time. Interesting most of time in the morning has this problem and afternoon hasn't. But i don't think depend the time when i play. And sometimes 2-3 hours only one times or 0 comes this problem but sometimes comes 1 hour about 4-5 times. So far only if i use hm2.

So i have to write hm2 support team. Only one thing i have been about 2 hours so far.

I have a FOSS database that I use for 5-Card Draw and other non-flop games.
This tool has always caused problems with the PokerStars client, but I had learned to live with it.

The freezeups are infrequent, short and usually very little problem.

Now that I think more about it though, I'm thinking that perhaps the PokerStars client is trying to get an exclusive lock on the HH file, so has to wait until the database import routine has finished.

best of luck resolving this problem!
VS

I have the same problem, the client crashes when i change theme settings or sometimes when I close table. I'm not using tracker software atm, so I don't think that's the problem.

Originally posted by jawoftheox
I have the same problem, the client crashes when i change theme settings or sometimes when I close table. I'm not using tracker software atm, so I don't think that's the problem.

Good to know.

Have you let PokerStars support know?
If you do, there are logs that you can send that might help them fix this.

Cheers,
VS

I experienced the problem without the HUD too, but i don't write again the support. Now i only asked them why do eliminated the full ring tables in cash game. Lot of players have in full ring table NL2-Nl25 so i don't understand. And 6max NL50 or higher limit same has, almost always same regs play each other.

Originally posted by ToddBrunson
I experienced the problem without the HUD too, but i don't write again the support. Now i only asked them why do eliminated the full ring tables in cash game. Lot of players have in full ring table NL2-Nl25 so i don't understand. And 6max NL50 or higher limit same has, almost always same regs play each other.

Clear your filters perhaps.
I can still see full ring Hold'em

But you see the text, 9 player cap removed. Or this isn't the full ring or some of kind full ring like ante tables?

I thinked cap tables removed when they deleted ante tables, but maybe only removed now cap tables and stay play full ring.

I can still see some ante full ring tables. On the moment I can see at least 4 tables or more full ring tables between NL2 and NL200.

Originally posted by ToddBrunson
But you see the text, 9 player cap removed. Or this isn't the full ring or some of kind full ring like ante tables?

I thinked cap tables removed when they deleted ante tables, but maybe only removed now cap tables and stay play full ring.

I had never looked for cap tables -- and never played them.
I just noticed that there were still full-ring hold'em tables available.

Client crashed - today after client update, when tournament window opens-
Support only say to clean cache and reinstall client-
After reinstalling - same crashes.
Never before. Not used Hud.

Any ideas?

Hi mawr,
When you say "clean cache" what exactly do you mean?

Here is a link to PokerStars' own instructions for re-installing when an installation has problems.
https://www.pokerstars.com/help/articles/reinstall-instructions-win/7848/

I have had to do this in the past, and it was successful.
Be certain to follow the instructions about saving your notes!

Best of luck :gl:,
VS

Hi VorpalF2F,
I mean - delete PS programm cache.

I just try to follow instruction from your link, but uninstall / restart / install - not helps me.
It seem, that PS not works with my notebook configuration (firs time for my 10 years in PS and 2 years of my laptop)