Hello, I m extending the ranks of dissatisfied Tiger players and feel scammed.
I received some $10 bonus from them which I cleared and then expanded in some tourneys to $48. Then I wanted to deposit $40 and play, later withdraw ofc.
Today I logged into my account and there was $0 in my balance. So I contacted the support and this was the convo:
Me at 21:56, Sep 14:
Hello, why I dont have any money in my account?
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Madison Williams at 21:57, Sep 14:
Thank you for contacting us, this is Madison,I will be happy to help you with that.
Madison Williams at 21:57, Sep 14:
We do apologize for this, let me take a look at this for you. To better assist you; Could you please provide me with your full name and account ID or email address?
Me at 21:57, Sep 14:
xxx
Madison Williams at 21:59, Sep 14:
Thank you, xxx. I do hope you're having a great day aside from this inconvenience.
Madison Williams at 22:01, Sep 14:
Could you please provide me a few minutes to look into this for you?
Me at 22:01, Sep 14:
Ok, sure
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Me at 22:02, Sep 14:
But I d like to play a tournament which starts at 22.00 so I d like to have it solved asap
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Me at 22:02, Sep 14:
It has late reg fortunately
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Madison Williams at 22:03, Sep 14:
I will try my best to have this solve as soon as possible.
Me at 22:05, Sep 14:
Thanky
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Me at 22:05, Sep 14:
Thanks
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Madison Williams at 22:10, Sep 14:
Thank you for your patience. I’m still working on your inquiry for you. Can you please allow me a few more minutes?
Me at 22:10, Sep 14:
Jop
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Madison Williams at 22:17, Sep 14:
I am still here with you.
Madison Williams at 22:17, Sep 14:
While I check on your account, would you like me to help you set up your security question? You can select one of the following questions. What is your Mother's maiden name, Pet name, favorite hobby, first car, nickname?
Me at 22:17, Sep 14:
Ok and what s the thing? Did I broke some rules or what?
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Me at 22:19, Sep 14:
I ll set it later thank you
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Madison Williams at 22:22, Sep 14:
That's no problem. I will be with you shortly.
Madison Williams at 22:23, Sep 14:
Thank you for your patience Patrik.
Madison Williams at 22:23, Sep 14:
Due to your failed deposit. The funds were credited to your account as preauthorized.
Madison Williams at 22:24, Sep 14:
Since the payment has not been successful the balance was deducted.
Me at 22:24, Sep 14:
But I did have some money
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Me at 22:24, Sep 14:
I have had like 88 usd
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Me at 22:25, Sep 14:
And there were some that I won previously
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Madison Williams at 22:27, Sep 14:
It was deducted as a reclaimed balance.
Me at 22:27, Sep 14:
What is that?
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Me at 22:28, Sep 14:
That were money I regularly won
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Madison Williams at 22:30, Sep 14:
Since the deposit failed all funds were deducted.
Me at 22:32, Sep 14:
So it s common practice that you just take players money because of idk?
Madison Williams at 22:34, Sep 14:
Please do accept my sincerest apologies for this inconvenience.
Me at 22:35, Sep 14:
So my 88 usd are gone and it s all right
Madison Williams at 22:38, Sep 14:
I am sorry Patrik but the deposit was funded to you preauthorized.
Me at 22:40, Sep 14:
But it wasnt my fault I just wanted to play poker
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Me at 22:40, Sep 14:
So why to take my dollars I have won previously when I just wanted to deposit
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Madison Williams at 22:42, Sep 14:
What I can do Is to escalate this issue for further review. You will be contacted via email when there is a resolution.
The representative was quite nice I have to admit, but WTF?? Is that really a poker room you want to promote and offer to your members??
