I also posted this on 2+2 this is a cross post as I want to warn most people posible from their shady behaviour:
I lately I had repeated problems with the Pokerstars Casino.
First I was their most beloved customer. This was because i kept losing, I was down low 6 figures.
Then I finally went on a Heater and won it all back and even accumulated winnings. This was there the problems began. I couldnt access the casino anymore and I also couldn't make any withdrawals. Stars said that this was due to an Investigation. This took 3 weeks and I finally was allowed to withdraw some of my money.. They said the casino access was fully restored...Unfortunately from now on I only had trouble with them: All cash outs were delayed and took way to long (I was only allowed to cash out 45.500 at a time and every one took a week or longer).
At this point I still thought that Pokerstars is one of the best and most reputable casinos to play at, thats why I continued to play. I was lucky and won some more.
Now only shortly after the first investigation They again dont process any withdrawals, they also stopped replying to emails. Live Chat was no help either.My last cashout is pending for almost a month now. 45500€ are still pending and 77880€ is still in the account.
I am not trusting Stars anymore at all. I want my money back and they refuse to pay, Allegedly they are doing another investigation, although the last one was just finished and they didnt found anything.
By now they also blocked my casino access completely I also set them 2 deadlines to pay me prior to being forced to make this case public, as they gave me no other option after being faced with continued delays and excuses and not being replyed to at all.
Screenshots as proof of my claims:
Account balance and message then trying to make another withdrawal: https://gyazo.com/ea511cd0a1edc9fa3fce5995872536f1
last email I got from stars one Month ago:
https://gyazo.com/f777f79d61b70eb673b94e323eb0ff54
