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Anyone else UNABLE TO LOG ON? (17th Sept 2023, from 745-8pm and ongoing)

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AcesMagnet
Joined: 13.06.2023

EDIT:Forgot the screenshot, so find the picture of the error posted as the first reply to this thread - logging in was fine at 7.30pm, but the cashier button would not work so I reboot and now since 7.45ish I've been unable to.

Something went wrong. Please try again. 2309171847

Hi,

Just played my daily Freebie (today's was the $0.25 Battle Royale).

I played another one immeditaely afterwards, since after a nasty bubble AK vs T4os! Hate to be the last eliminated before round 2.

Made it to heads up but didn't make the final 5. Anyway that's all incidental. I then tried to hit the cashier, but the page wasn't loading (in fact the button was just looking like it had been clicked but nothing happened. I pressed a few times, nada).

I also tried to review transaction history just to see if it was maybe a network issue or app issue at my end, and again there was no response - but 30 seconds later the transaction page did appear, although the tabs were slow to load between cash$, tournament$, registers, withdrawals.

So I tried to press cashier again to make a deposit. Completely dead, no response, no error. I waited 5 mins in case it was their server being slow. So in the end I closed everything, reset my net connection and reloaded the app.

Now I get this dialog box after 1 min of the swirly circle, after putting my fingerprint (and also same if I type my password) saying:

"Something went wrong 2309171847"

Is there a probelm with their login server that's also related to why the cashier page wouldn't load?

Tried Google for this (error?) number, but nothing in the search results.

Wishing I had not logged out now! Since I'm registered for a tournament and it's going to start soon 😭. I just wanted to top up my funds to play a bigger one later tonight.

Any help appriciated!


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2 replies
AcesMagnet
Joined: 13.06.2023

Here's the error (imgbb host is set to delete this in one week, as I highly doubt this is going to be an issue for that long 🀣)


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GGPokerWill
Joined: 24.07.2023

Hello Aces

Full service has resumed following a brief service issue yesterday.

If you experienced any gameplay disruptions due to this issue, please let us know at help@ggpoker.com & we will promptly assist, thank you.


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