This is....concerning. Posting my gg final table video yesterday ,(not a shameless plug, thread below this one) the Howard Lederer video popped up on my feed—and we all know Black Friday was dark indeed. What I didn't know was the extent of involvement and levels of corruption/greed that....ponzi scheme—went to with other people's money.
What strikes me here is not that GG ran into issues—shit happens, and we as consumers may be angry, but will understand if we're given transparent and prompt communications. Just be honest. I've been a director of a small business. It's stressful. When you're personally responsible for other people's money, even more so. Integrity is crucial. If you fuck up, own that shit. I'll respect you for it, Damn, I'll stand by you for it.
It took The Proffessor YEARS to publicly post an apology and accept personal responsibility for the Full Tilt fiasco. He's never been seen since, some would say rightly so.
Just dispense with the smoke and mirrors. Not that I'm suggesting GG is Full Tilt 2—players will want to know their money is ring fenced. Let the truth be known and the chips fall where they may, pun intended. That's all.
EDIT: The reddit post seems to have some what I suggest. And their customer service team must be inundated with thousands of messages. Reply to all probably isn't going to work for this one 😂. In the UK, I've been responsible for several messages to gg support, replies recieved within minutes. Always. The speed of response, even in the early hours of the morning GMT, impresses me.
Not replying to emails, I get that—there's not a call centre in the world big enough to cope with several thousand punters worried about Romanian Black Friday.
The fact they've resorted to a reddit post rather than their own website. Concern number 1. Calling it maintenance—that's the smoke... just don't wheel out the mirrors and own it.