hi guys, i just opened a PokerStars account but the marketing code didnt work...
so i used the old code, witch also didnt work, so i used PS600 for the first deposit bonus, and started to play....
today i reallized that my account is not giving me PS points...
what should i do? can we put the track on it? or i need to reopen it or what?
please help me stg.
many thanks
Hi Jazzy8James,
I would recommend that you first speak to PokerStars support team and mention the problems you experienced and the code you were trying to input. They should be able to confirm the current status of your account and might be able to correct it if/where necessary.
Depending on the outcome, PokerStrategy's own support team might be able to provide additional assistance, however there's probably not much they can do unless Stars hold the correct marketing code.
Feel free to set up a ticket whilst you check with PokerStars though, or if you are unsure on what the correct code you should use:
Best regards,
Bart
