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[Closed] 50$ start ( i made ticket too )

8 Posts
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theblackshark90
Joined: 12.02.2010

Hello once more with my problems :tongue: . I am very sorry for the work i create you, but as i wrote in my ticket i MISTAKENLY gave your support my SCREEN name in mansion poker ( as the required is my username ) so my question is this can this be fixed somehow? Supp told me that they transfered my poker money and i dont wana lose them. My screenname is : therazor90 but my username (the required) is : therazor_
I have emailed mansion poker support about this too.
Thank you.


7 replies
opal99
Joined: 05.02.2008

Hi theblackshark90;

I'm sorry but we can't help you in forums, because we dont have access to your data. The only way to solve your problem is to contact our support and explain them the situation.

Good luck!


theblackshark90
Joined: 12.02.2010

aye mate! thank you can u delete that post ? ty:P


opal99
Joined: 05.02.2008

You're welcome. :)

There's no need to delete this thread because it doesnt violate the rules..

Have fun at the tables!


theblackshark90
Joined: 12.02.2010

my bonus money still havent arrived and its 30 hours now i was told if they dont get to me for 48 hours i say to you, but i dont have patience
can u say is that normal?


Hi theblackshark90,

Patience is really important in poker, so always good to work on this aspect. ;)

Don't worry, support team do get extremely busy at times, they will be in touch with you shortly.

Best regards & good luck,

Bart


theblackshark90
Joined: 12.02.2010

is there anyway i get second bankroll in other site? :tongue: :tongue: _biggrin:


Originally posted by theblackshark90
is there anyway i get second bankroll in other site? :tongue: :tongue: _biggrin:

Hello my friend,

Each member is only entitled to just 1x free starting capital, but it can sometimes be switched to a different platform if it hasn't already been allocated.

You would need to contact the customer support team to check on it's status.

Hope this helps, best regards,

Bart