i sent an email question to this address after instruction from Customer Support. Just wondering how long it usually takes to get a reply? its been 36hrs
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Hi there 
Our guys from the Education department will look into your case as soon as they find the time. I'll make sure to remind them - please note that a response might take a while due to the easter holidays.
Hadi
I have also sent a question to that email address.
Are you saying not to expect a response for a week?
Originally posted by lennonac
I have also sent a question to that email address.Are you saying not to expect a response for a week?
Normally, you should get an answer within a day, of course.
During "special times" such as Eastern or Christmas, it might take some days more.