Depois de muita insistência, lá consegui o print screen.
Como referi num post anterior, um 2ºlugar que fiz simplesmente desapareceu. A única prova que tinha do resultado estava no holdem manager. O histórico da 888poker e pokerprolabs e companhia continuam sem contabilizar este torneio do dia 24.
Da última vez que falei com o suport, passei-me com incompetência e lentidão da assistente. Então enviei um mail directo ao suporte que FINALMENTE me enviou um print screen muito próprio...
Segue a conversa com eles, para quem tiver curiosidade.
(Harriseldon, vês? Consegui:P
:P )
EMAIL QUE ENVIEI:
Hi.
I am really upset with you guys. This taking away my patience. Such a
simple thing and I am trying to solve this in the last 3 or 4 days!!!! You
can't afford this kind of support when pokerstars has bought with 96% of
certain full tilt! bah...
Anyway, I will try to resume everything here. I am really tired of writing
this over and over.
PLEASE, read this last talk I had with your support (btw, never seen so
slow "chat" support. I am sorry, I am always the first to complement you
guys - like I did to my friends when you guys called me two days ago, but I
am also the first to point my finger when things are not good).
I will now show you the conversation we just had. Also, I will send you a
file with what I see in "game history", to prove the tournaments are
missing, mainly what matters in this case: my 2nd place.
"Please wait for a site operator to respond.
You are now chatting with 'Lisa'
you: Hi, lisa.
Lisa: Hi Claudio, this is Lisa from 888poker; thanks for chatting
with me.
I noticed you are in the cashier, let's get you playing......
Lisa: hello Claudio
Lisa: how are you?
you: A little upset.
Lisa: 
you: Two days ago, 888poker called me.
you: I hope you have some "history" of this..
you: the issue was about a tournament which I placed 2nd and simply vanished
from the lobby
you: nor "complete" tournaments; not even in the "tracking sites"
you: I really need this print screen.
you: And I can't believe this "score" was not "captured" by sites like
sharkscope.
you: also, pokerstrategy.com is still waiting for my "points" from the day
24 of this month.
you: I understand some technical issues may have happenned,
you: but, it must be a way for me to have some proof of my score!
you: "game history" on 888poker lobby still only shows my tournaments until
day 22...
you: today it's 26...
you: on the phone with the support, I was told to please wait 48 hours...
you: people on foruns tell me "888poker results? nevermind that! I lost
forever two results in two tournaments"
you: I can't accept this 
you: your turn now. lol
Lisa: When were you informed to wait 48 hrs?
Lisa: Also did you send in an e-mail?
you: more than 48 hours ago 
you: no, first i talked here with "isabella", then to someone whose
name/nick I don't remember. this last person made 888poker call me.
you: I may be impatient I know, but honestly, this tournament will never
show up again, right?
you: sites like sharkscope already show my results on 888poker of the
day 25 !!
you: what happened to 24th ?!
you: so strange..
Lisa: What did you win?
you: my objective is this: to have some kind of proof I made 2nd. Also need
the field (number of players) and $ I won. I am sure 888poker can prove I
did it.
you: well,
you: I played the $750 GTD 6 handed
you: 2nd place - something around $150
you: $6 BUY IN
Lisa: one moment
you: OK;)
Lisa: go to my history in the lobby and then select tournaments
you: I told you I already did that 
Lisa: the information should be there
you: last one shown: "22:04:12 / 21:31:00 -$100 000 hyper turbo satelite
you: before the day 22 the previous was day 5...this is another strange
thing, since I play everyday, but ok...no worries...I just want the
referred tournament...
you: Lisa,
you: is there a way I can have that proof?
you: by phone I was told it was a $750 GTD ('cause I was thinking it was a
$600GTD), so, this proves you guys can see my results.
you: having said that, you must have a way of sending it.
you: print screen takes 1 sec.
you: lol
Lisa: ok
Lisa: What exactly are you requesting
you: Lisa, please...lol...are you talking with lots of people at the same
time? If you are, I understand
you: if you aren't i please ask your attention
you: I will copy/paste:
you: my objective is this: to have some kind of proof I made 2nd. Also need
the field (number of players) and $ I won. I am sure 888poker can prove I
did it.
you: (please don't tell me again about "game history" in the lobby, because
I have already told you it's not updated since day 22, even though I have
been playing everyday after that)
Lisa: Well you can send a screenshot of what you are seeing the the support
team
you: ok...
you: omg, more two or three days..
you: but ok, i do that..
you: please provide the support email..
5 OU 6 MINUTOS DEPOIS:
you: ?!?!?
you: HELLO!!!
Lisa: support@888poker.com
you: Ok, thanks!!! jesus, this was the slowest support ever.
you: GL against pokerstars/full tilt
you: bah
you: bye
"
RESPOSTA DA 888POKER:
Dear Claudio,
Thank you for contacting us. My name is Marcela, Member Support Representative for 888poker and I will be assisting you today.
Claudio, I would like first to apologize for the delay in sending the information you are requesting and regarding the proof of your participation and winning in the $750 GT 6 handed, kindly find enclosed a print screen where you are listed in 2nd place and it can be seen that you won $150.70.
On the other hand, I may inform you that the total number of players participating in that tournament was 137.
Finally, Claudio, I may inform you that I have forwarded your technical issue about your game history to our technical department. Kindly allow them to send you a reply within 5 days.
Claudio, hope this information has clarify your doubts, your satisfaction is our priority.
If you require any further assistance with this or any other matter, please feel free to contact us.
Kind regards,
Marcela F.
Member Support Representative
